thahishan User
@thahishanuser
Networking-focused systems administrator skilled in cloud, Linux/Windows administration, and security.
What I'm looking for
I am a networking-focused systems administrator with hands-on experience in designing and deploying secure enterprise networks, private clouds, and resilient backup strategies. My training emphasizes Windows and Linux administration, Cisco/Aruba routing and switching, and IT security.
During my diploma program I designed and implemented a cloud-based enterprise network with DNS, DHCP, Active Directory, automated VM deployment with PowerCLI, and Veeam backups to ensure recoverability. I have also deployed Nextcloud with SSL and created rsync-based offsite disaster recovery procedures.
My practical projects include building full Linux server-client environments with LDAP authentication, DNS, Apache hosting, Postfix mail, SAMBA file sharing, and secure SSH access. I have applied network forensics and threat detection tools such as Wireshark, Sguil, Kibana, and NetworkMiner to identify indicators of compromise and support incident response exercises.
I combine technical rigor with customer-facing support experience from remote technical support and inbound call roles, and I bring strong troubleshooting, documentation, and communication skills to operations-focused IT roles.
Experience
Work history, roles, and key accomplishments
Merchandiser
Shoppers Drug Mart
Jul 2023 - Present (2 years 2 months)
Maintained accurate inventory, ensured timely product restocking, and implemented loss prevention techniques that reduced theft incidents and improved in-store operations.
Technical Support Advisor
Transcom
May 2023 - Sep 2023 (4 months)
Delivered technical support over inbound calls, resolved customer issues promptly, and documented interactions in CRM and ticketing systems to improve resolution tracking.
Inbound Call Associate
Miratel Solutions
Aug 2022 - Dec 2022 (4 months)
Responded to high volumes of customer calls and emails, resolved technical and service-related issues efficiently, and supported team operations to improve workflow and retention.
Education
Degrees, certifications, and relevant coursework
Algonquin College
Diploma, Computer Systems Technician - Networking
Activities and societies: Academic projects: private cloud deployment, Nextcloud disaster recovery, Linux server-client network, cybersecurity analytics and threat detection.
Diploma in Computer Systems Technician - Networking with hands-on coursework in network infrastructure, systems administration, and security; completed April 2025.
Availability
Location
Authorized to work in
Job categories
Skills
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