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Tony Mwai

@tonymwai

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I secure and optimize hybrid cloud systems, networks, and remote IT operations.

Canada

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What I'm looking for

I'm seeking a remote IT support, systems administration, or network engineering role where I can strengthen cloud infrastructure, security, automation, and reliable support for global teams.

I've supported and secured 1,000+ Unix/Linux servers across on-premises, AWS, and Azure environments at Network International, maintaining 99.99% uptime while reducing cloud costs by 20%.

I build secure, reliable remote operations through automation, firewall policies, VPNs, multi-factor authentication, incident response, and compliance controls aligned with ISO 27001 and CIS benchmarks. My work has reduced system downtime by 30% and improved network security compliance by 25%.

Across Synchro Net, NCH Software, Opus Behavioral EMR, and Ison Technologies, I've delivered Tier 2/3 support, led junior specialists, improved knowledge management, and deployed systems for enterprise clients including Airtel and Standard Chartered Bank.

Experience

Work history, roles, and key accomplishments

IT and Network Security Consultant

Network International

Jan 2023 - Jan 2025 (2 years)

Provided end-to-end system administration for 1,000+ Unix/Linux servers across hybrid environments, ensuring 99.99% uptime. Designed automated deployment pipelines and enforced security best practices across multi-cloud infrastructure.

Unix AWS Azure Ansible Terraform Shell Scripting ISO 27001 CIS Benchmarks VPN MFA Splunk ELK Stack Ossec Incident Response Disaster Recovery

Service Engineer Manager

Synchro Net

Oct 2021 - Dec 2022 (1 year 2 months)

Provided Level 2 and 3 technical support for AWS AppStream and WorkSpaces, improving user access by 40%. Managed Active Directory configurations and led a team of junior IT specialists.

AWS AppStream VPN Active Directory Technical Support Team Leadership Security Protocols User Training

Technical Software Support Engineer

NCH Software

Jan 2020 - Dec 2020 (11 months)

Provided Tier 2/3 technical support, resolving 95% of cases without escalation. Created knowledge base documentation that reduced support ticket volume by 25%.

Technical Support Troubleshooting Knowledge Base Patch Management Quality Assurance

Technical Support Specialist

Opus Behavioral EMR

Jan 2019 - Dec 2019 (11 months)

Managed application and hardware installations for healthcare clients. Documented cases in Salesforce and conducted root cause analysis for recurring issues.

Salesforce Root Cause Analysis Remote IT Support Installation Hardware installation

Project Management Consultant & System Administrator

Ison Technologies

Jul 2014 - Dec 2018 (4 years 5 months)

Led installation of Avaya systems for Airtel and Standard Chartered Bank, enhancing call center efficiency. Implemented IT governance framework improving compliance by 40%.

Avaya Project Management IT Governance Vendor Management Technical Documentation

Data Recovery Specialist

East African Data Handlers

Feb 2012 - Jun 2014 (2 years 4 months)

Conducted IT audits, risk analysis, and forensic investigations for enterprise clients. Designed and implemented data backup strategies, reducing recovery time by 50%.

data recovery IT Audit Risk Analysis Digital Forensics Data Backup Data Security