Open to opportunities

Rajni Grover

@rajnigrover

Message

I troubleshoot technical issues and deliver clear, customer-focused IT support.

Canada

Message

What I'm looking for

I'm looking to join a dynamic, fast-paced, innovative team where I can troubleshoot technical issues, provide top-notch customer support, collaborate with colleagues, and continue developing my technical skills.

I'm applying for IT Support Specialist opportunities where I can bring systems analysis, diagnostics, and troubleshooting skills to a dynamic team.

I communicate complex technical issues clearly to non-technical users, helping create a positive customer experience. My approach combines problem-solving, organization, and conflict resolution.

I'm passionate about computers and technology and eager to provide top-notch customer support while continuing to develop in a fast-paced, innovative environment.

Experience

Work history, roles, and key accomplishments

Current

Network Administration / IT Coordinator

Current

ABM College

Apr 2019 - Present (7 years 5 months)

Supervised online and in-class training programs, administered Windows Server and Active Directory, and monitored network connectivity using tools like Wireshark and PingPlotter. Trained end users and documented issues in ServiceNow.

Windows Server Active Directory Group Policy Linux Kali Linux Network Security Wireshark Ping Plotter ServiceNow Cloud Applications IT Support

IT System Analyst

Calgary Immigrants Educational Society

Sep 2017 - Apr 2020 (2 years 7 months)

Provided support for network devices and administered cloud platforms including Microsoft Azure and Google Workspace. Created PowerShell scripts for automation and supported Microsoft 365 applications.

Firewalls Azure Google Workspace Microsoft 365 Exchange Online SharePoint Teams PowerShell Customer Service

Helpdesk/Desktop Support

MicroNet Systems

Apr 2015 - Aug 2017 (2 years 4 months)

Assisted in Windows Server setup and management, provided frontline technical support, and developed PowerShell scripts for automation. Managed client accounts on VPN server and managed services platform.

Windows Server Active Directory DNS Group Policy PowerShell Google Workspace Microsoft 365 VPN Customer Service

Technical Instructor

Dalhousie University

Dec 2012 - Dec 2014 (2 years)

Instructed UNIX, Linux, Windows, MAC, and LAN networks, and developed training curriculum for the Royal Canadian Navy. Conducted and evaluated training activities and created course materials.

Unix Linux Windows Mac LAN Network Security ACLs Firewalls TCP IP VMWare Hyper V Moodle Curriculum Development

Technical Consultant

NTT Data

Apr 2012 - Nov 2012 (7 months)

Provided phone and email support for McKesson Healthcare IT software, managed support tickets, and performed remote administration using Citrix. Maintained Cisco routers and switches and worked with SQL queries.

Citrix Active Directory SSO Cisco Routers SQL Technical Support

Technical Support Specialist

Teletech Holdings

Oct 2011 - Mar 2012 (5 months)

Provided technical support for Windows and Mac OS, performed remote maintenance of networks, and administered surveillance and security products. Researched and updated technical documentation and supported users via phone, webmail, and chat.