AKAli El Kabli
@alielkabli
IT Support Specialist focused on network, cloud, and security operations to optimize systems.
MoroccoWhat I'm looking for
I am an IT Support Specialist with hands-on experience in network architecture, system administration, and cloud services, built through roles in both freelance and corporate environments.
Over three years at Munvo EMEA and multiple freelance contracts, I diagnosed and resolved hardware/software issues, managed ticketing systems, configured servers and networks, and implemented security and cost-optimization measures.
I hold certifications including CCNA, Microsoft, Fortinet NSE1/NSE2, and IT Essentials, and I work across Windows, Linux, virtualization, AWS/Azure, and common ITSM and remote-support platforms to keep infrastructures reliable and secure.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Munvo EMEA
Apr 2022 - Mar 2025 (2 years 11 months)
Provided L1–L2 technical support for employees and clients, resolving hardware, software, network, and cloud issues and reducing ticket resolution times while maintaining system security and updates.
Intern - Network & Systems
Rival Info
Mar 2021 - Aug 2021 (5 months)
Implemented network architectures with security solutions and created a shared server for data exchange using Windows Server and VMware during a multi-month internship.
IT Support N2
Medasys
Aug 2019 - Oct 2019 (2 months)
Provided second-level support resolving client network issues and assisted with network deployments and troubleshooting across customer sites.
Education
Degrees, certifications, and relevant coursework
Moroccan School of Engineering Sciences
Engineering Degree, Computer and Network Engineering
2018 - 2021
Completed an engineering degree in Computer and Network Engineering with focus on network architectures, Linux administration, and security.
Specialized Institute of Applied Technologies
Specialized Technician Diploma, Computer Networks
2016 - 2018
Earned a Specialized Technician Diploma in Computer Networks covering network design, administration, and practical implementations.
High School (Physical Sciences)
High School Diploma, Physical Sciences
Grade: Good
Obtained a High School Diploma in Physical Sciences with honors (Good).
Tech stack
Software and tools used professionally
Availability
Location
MoroccoAuthorized to work in
CanadaSalary expectations
Social media
Job categories
Skills
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