Amar Saleem

Provided user and administrative support for IT systems, applications, and infrastructure, offering technical guidance to users and management for IT-related issues. Performed maintenance, troubleshooting, configuration, installation, and deployment of IT equipment, ensuring appropriate IT procedures were enforced.

Supported end users with hardware, software, applications, LAN components, and peripherals, identifying and troubleshooting problems related to security permissions. Supervised the complaint ticketing system, ensuring timely resolution of all work orders and establishing end-user service level agreements.

Supported and installed system upgrades and MS Office updates, minimizing impact to end users. Resolved issues for Microsoft Outlook, Lotus Notes, instant messaging, and video conferencing tools, and fixed VPN connection issues while managing remote access accounts.

Managed user accounts, groups, print queues, and access rights using Active Directory, while installing, configuring, and troubleshooting end-user notebooks, desktops, and peripherals. Resolved SCCM client issues, WHI services, and managed access to shared folders using remote support tools.

Assisted the Enterprise group with ongoing projects and new hire setups, while monitoring and responding to information security alerts and incidents. Reviewed tickets and RFCs, maintaining records in the corporate security incident tracking repository and monitoring internal security control systems.

Discovered, investigated, and documented the current end-user desktop application environment, conducting workshops to acquire client requirements and understand business expectations. Analyzed the desktop environment, documented target future application environments, and ensured project deliverables met agreed standards.

Applied SharePoint, HTML/XML/XSLT/JavaScript, ASP.Net, and SQL to develop appealing web content, ensuring website functionality across various browsers and platforms. Implemented a content management system, allowing non-technical personnel to contribute to the site, and utilized OVSD tools for incident, problem, and change management.

Completed a professional certificate in Business Intelligence, learning to analyze data and create actionable insights for business decision-making. Developed proficiency in data visualization and reporting tools.

Obtained a professional certificate in Digital Marketing and E-Commerce, covering strategies for online presence, customer engagement, and sales optimization. Acquired skills in SEO, SEM, social media marketing, and e-commerce platforms.

Completed a professional certificate program focusing on core cybersecurity principles and practices. Gained skills in threat detection, incident response, and security operations.

Earned a diploma in Programmer Analyst and Web Developer, covering essential programming languages and web development frameworks. Developed practical skills in software design and implementation.

Studied computer engineering, focusing on the design, development, and analysis of computer hardware and software systems. Gained a comprehensive understanding of electrical engineering principles applied to computing.