Linta Susan George

As an IT Operations & Support Engineer, I resolved complex customer issues, enhancing service quality and customer satisfaction. I diagnosed technical challenges, reduced case escalation rates, and ensured compliance with industry best practices. Collaborated with teams for system improvements, managed support requests via ServiceNow, and coordinated with vendors to minimize service disruptions.

Managed incident resolution and provided application support to maintain operational availability. Developed interactive Power BI dashboards for performance tracking and collaborated with team members to resolve service issues, ensuring effective communication and service delivery.

Created interactive dashboards using Power BI for performance tracking and decision-making. Developed project roadmaps, led research initiatives to enhance data collection, and collaborated with teams for seamless report generation, achieving high on-time delivery rates.

Maintained accurate records and ensured timely documentation execution, reducing processing errors. Managed workloads effectively, responded to client communications, and authored reports in compliance with regulatory requirements, improving service delivery.

Bachelor of Technology in Computer Engineering, focusing on the principles of computer science and engineering, including programming, systems design, and hardware integration.

Master's program in Data Analyst, covering advanced data analysis techniques, statistical methods, and tools for data visualization and interpretation.