Atif Zubair

Monitored infrastructure components and systems related to network, telephony, servers, storage, Microsoft Exchange, Server Operating Systems, Microsoft Active Directory, print, and security using management tools. Responded to system incidents and other tickets via the service desk by performing tasks such as gathering information and feedback from user department, investigating and prioritizing

Performed Windows 10 installations through SCCM on Lenovo machines and led the migration and rollout of Windows 7 to Windows 10 for all RBC Branches throughout BC, Canada. Responsible for PC refresh (Laptops/Desktops), creating and maintaining migration status, service requests/incident records, work logs, change logs, project records, and tutorial documentation.

Resolved escalated tier 2 and 3 calls and incidents for various Ministry applications, consulting with users, developers, and business analysts to understand and resolve incidents or escalate according to Ministry procedures. Wrote SQL queries and used database utilities to extract data for analysis, performed application testing, and coordinated with business teams to understand business requirem

Provided technical support in IT migration of Chevron to Parkland Fuel Corporation, building, installing, and deploying 1200 users with DELL hardware desktops and laptops with Windows 10 and BitLocker. Resolved user issues remotely using Bomgar software and remote desktop features, installed business applications using PDQ software, and managed tickets via ServiceNow.

Managed Intel Datacenter servers, mission-critical applications, systems, and storage with Intel security procedures, troubleshooting IT issues for all Intel Canada users proactively. Performed Disaster Recovery drills from Intel Canada to Intel US for various applications, servers, and Intel Labs, and maintained MS SQL Server Databases including querying, backup/restore, purging, tuning, and dB o

Created site schedules, managed payroll, trained staff, conducted interviews, and onboarded new hires, overseeing access control systems. Tracked and maintained inventory control for Canadian Freightways, Loomis, Stream, and TST overland express Truck & Trailers, and monitored & troubleshoot CCTV issues for TransForce Burnaby site.

Operated various commercial and open-source Linux tools to monitor, detect, and respond to IT security incidents in accordance with standard operating procedures. Performed security event monitoring and correlation, reviewed and analyzed website traffic, and conducted applicable research (website penetration testing, vulnerability) and analysis to support recommendations regarding cyber threats.

Managed domestic & international banking Applications/Systems by providing support of E-Banking & Consumer Systems, Application, Databases, and external networks. Managed, planned, and conducted Disaster Recovery Drills (every quarter) for Habib Bank Limited Datacenter/electronic banking systems/databases/applications, ensuring effective DRP plan implementation.

Efficiently managed the Processes and Procedures for a 24x7 Data Centre environment, analyzing, evaluating, and monitoring infrastructure components to ensure systems, networks, applications, and other components were configured to operate at required performance levels for Temenos operations. Managed the deployment, monitoring, maintenance, upgrade, and support of all infrastructure systems, incl

Completed a Master of Business Administration with a specialization in Management Information Systems. This program provided a strong foundation in business principles and their application to IT.

Obtained a Bachelor of Engineering degree with a focus on Information Technology. The curriculum covered essential aspects of IT, preparing for a career in technology.