I'm looking for a remote-first global role in either HR or Customer Success where I can leverage my experience in both fields. My goal is to find a position that allows me to apply my skills in HR digitalization to enhance efficiency. I also aim to utilize my customer engagement and sales expertise to drive revenue and ensure client satisfaction.
Looking for a job
Syed Ahmed Ali Hassan Zia
@aleihassan
Customer Success & HR Specialist experienced in HR operations, SaaS platforms, and customer engagement.
PakistanWhat I'm looking for
Customer Success & HR Specialist with 6+ years of combined experience in HR operations, SaaS platforms, and customer engagement. Successfully streamlined HR digitalization in a government organization, reducing payroll errors by 30% and improving onboarding efficiency. In sales and customer success, consistently exceeded revenue targets by 25% through client retention and upselling strategies. Skilled in Zendesk, Trello, Microsoft 365, and AI tools, with a proven ability to align business efficiency with customer satisfaction for multinational team.
Experience
Work history, roles, and key accomplishments
Current
Assistant Manager (Human Resources)
Ministry of Defence
Jan 2019 - Present (7 years 8 months)
Led end-to-end HR operations including recruitment, payroll, and employee records across a SaaS-based system. Reduced payroll errors by 30% and improved attendance accuracy by digitizing HR workflows. Analyzed workforce data and provided reports that supported strategic decision-making for senior management. Collaborated with cross-functional teams to enhance employee engagement and satisfaction.
Customer Success & Sales Representative
The Zeb Fortunes
Oct 2015 - Dec 2018 (3 years 2 months)
Handled customer queries and complaints, achieving 90%+ satisfaction rate. Consistently exceeded sales targets by 25% through effective lead generation. Built strong client relationships by delivering tailored solutions, increasing customer retention. Maintained accurate CRM records and ensured high-quality service standards. Partnered with teams to manage escalations, improving service delivery.
Education
Degrees, certifications, and relevant coursework
Quaid i Azam University
Bachelors in Business Studies, Management Sciences / Business
2016 - 2018
Grade: 72%
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PakistanAuthorized to work in
Salary expectations
80k-120k USD
Social media
Job categories
Human ResourcesFinanceMarketingSalesSales AnalystCustomer ServiceSales And Business DevelopmentData Entry SpecialistData ScienceData Science AnalystOperationsSales AgentSales and MarketingSales and Marketing SpecialistTechnical Account ManagerHR ManagerHead of RemoteFinance AssociateFinance ManagerFinancial AccountantFinancial AnalystRecruiterReceptionistRecruiting CoordinatorRecruitment ConsultantRecruitment ManagerData AnalystData ScientistGrowth DeveloperCustomer OperationsCustomer Support AgentCompliance Analyst
Skills
Microsoft OfficeSalesProject ManagementExcelCommunication SkillsCRMSalesforceProduct ManagementCustomer ServiceSaaSMarketingAIZendeskZoomGPTGeminiGemini 1.5 ProCustomer SuccessCustomer SupportCustomer ExperienceCustomer Relationship ManagementCustomer SatisfactionCustomer RetentionCustomer OnboardingCustomer Success ManagementCustomer FeedbackSales ManagementSales StrategySales DevelopmentSales GrowthData ScienceMicrosoft Word
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