Open to opportunities

Sheikh Ansari

@sheikhansari

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Customer support and operations specialist driving remote service excellence.

Pakistan

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What I'm looking for

I seek a remote role where I can lead operations or support teams, improve processes, and drive customer satisfaction in a collaborative, growth-oriented company.

I am a tech-savvy customer support and operations specialist with 7+ years of experience in remote and on-site environments, known for resolving 90%+ support tickets on first contact and improving team efficiency through process optimization and training.

I have led recruitment, onboarding, performance management, and cross-functional initiatives across distributed teams, delivering measurable improvements in service quality, retention, and operational workflows while leveraging CRM platforms, cloud collaboration tools, and remote-support technologies.

Experience

Work history, roles, and key accomplishments

Project Manager

Virtual Global Networks

Nov 2024 - Oct 2025 (11 months)

Led recruitment, onboarding, and performance management of call center agents; introduced workflow improvements and coaching that boosted service quality and team productivity. Compiled performance reports and provided strategic insights to support executive decision-making.

Recruiting Onboarding Performance Management Process Improvement Coaching CRM

Executive Assistant & HR Manager

Murphys BPO

Jan 2024 - May 2024 (4 months)

Provided executive-level support and coordinated daily operations while overseeing recruitment, onboarding, and payroll for 50+ employees with 100% accuracy. Streamlined internal communications and maintained office systems to improve cross-functional collaboration.

Executive Support Payroll Recruitment Onboarding HR Operations Office Administration Inventory Management Internal Communications

Chat Support Representative

Binomo

Nov 2023 - May 2024 (6 months)

Delivered real-time chat support achieving a 95% customer satisfaction rate; maintained CRM records, resolved technical inquiries, and supported sales through upselling and personalized service interactions. Collaborated with remote teams to improve support workflows and reduce response times.

Chat Support CRM Customer Satisfaction Technical Troubleshooting Upselling Remote Collaboration Ticket Resolution Asynchronous Communication

HR Manager

Satellite BPO

Oct 2023 - Dec 2023 (2 months)

Managed full-cycle HR operations including hiring, payroll, compliance, and employee engagement; implemented process improvements that reduced onboarding time and improved retention. Led team-building initiatives and supported client account coordination.

Payroll & Compliance Employee Engagement Onboarding Team Building Process Improvement

Travel Consultant

Galaxy Flights & Tours

Nov 2022 - Aug 2023 (9 months)

Assisted clients with travel planning, bookings, and itinerary customization for domestic and international trips while resolving inquiries and complaints to maintain high satisfaction. Promoted travel packages via social media, increasing engagement and driving sales.

Booking Customer Service Sales CRM

Floor Manager & Admin Assistant

Amigos BPO

Oct 2020 - Nov 2022 (2 years 1 month)

Supervised floor operations and led team training, managed inventory and administrative tasks, and monitored performance while providing constructive feedback to improve service delivery.

Floor Management Inventory Management Administrative Support Performance Monitoring Coaching Operations

Customer Sales & Support Representative

Ore Technologies

Jan 2018 - Oct 2020 (2 years 9 months)

Responded to customer inquiries, resolved issues while maintaining high satisfaction, and upsold products in a fast-paced environment to support sales targets and retention.

Customer Support Sales Upselling Multitasking CRM Customer Satisfaction