Muhammad Touseef

I am a passionate BPO professional with a strong commitment to delivering exceptional customer service and operational efficiency. My journey began with a BS in Zoology from Government College University, Lahore, where I honed my analytical skills and developed a customer-centric mindset. Over the years, I have gained valuable experience in various roles, including Merchant Partner Support and Customer Success Specialist, where I have consistently exceeded performance metrics and contributed to the success of my teams.

At Abacus Consulting, I provide comprehensive support to merchant partners, ensuring their inquiries are addressed promptly and effectively. My ability to collaborate with cross-functional teams has allowed me to enhance merchant satisfaction and drive continuous improvement. I take pride in my achievements, including being recognized as the best sales agent and assistant team lead multiple times, which reflects my dedication to excellence and my ability to foster strong relationships with clients.