Coach khan
@coachkhan
Customer Support Specialist resolving inquiries via live chat and email for international clients.
PakistanWhat I'm looking for
I’m a Customer Support Specialist with 4+ years of experience supporting international clients through live chat and email. I resolve inquiries efficiently, maintain professional communication, and protect confidential customer information while keeping high satisfaction.
In my roles, I’ve managed accurate customer and account records, coordinated schedules and meeting logistics, and streamlined administrative workflows through cross-functional collaboration. I also produce daily, weekly, and monthly reports in Microsoft Excel, handle routine HR-adjacent administration (including resume screening, interview scheduling, and employee documentation), and apply strong conflict-resolution skills when workplace issues arise.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Degitech SMC Private Limited
Apr 2025 - Present (1 year 3 months)
Resolved customer inquiries via live chat and email for an international client base while maintaining professional, accurate communication. Maintained customer/account records, prepared reporting spreadsheets, coordinated with cross-functional teams, and monitored task progress to meet deadlines.
Customer Support Specialist
Tech Hub
Jun 2021 - Feb 2024 (2 years 8 months)
Provided email-based customer support for an international client base, maintaining organized and responsive inboxes. Maintained customer and operational databases, generated performance reports using Microsoft Excel, managed attendance and employee documentation, and supported administrative requests and digital archiving.
HR Assistant
Systems Limited
Apr 2020 - Jan 2021 (9 months)
Supported end-to-end recruitment activities including resume screening, interview scheduling, and initial candidate assessments. Assisted with new hire orientation, maintained employee databases with attendance and payroll data entry, and helped resolve workplace disputes using conflict-resolution and interpersonal communication skills.
Education
Degrees, certifications, and relevant coursework
Forward Degree College Nowshera Risalpur
FSc (Faculty of Science), Computer Science
2017 - 2019
Completed FSc (Faculty of Science) with a focus on Computer Science from 2017 to 2019.
Nisar Shaheed School and College Risalpur
SSC (Secondary School Certificate), Computer Science
2015 - 2017
Completed SSC (Secondary School Certificate) in Computer Science from 2015 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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