Open to opportunities

Zeeshan Ali

@zeeshanali10

Message

I am a customer experience executive improving retention and compliance in SaaS and government

Pakistan

Message

What I'm looking for

I seek a client-facing role where I can improve retention and compliance, lead implementations, collaborate cross-functionally, and drive measurable gains in client satisfaction and operational efficiency.

I am a customer experience professional with over 5 years delivering client-centric support across HR, fintech, and government sectors. I have managed 120+ tickets daily, processed 300+ client documentation cases, achieved 100% SLA compliance for urgent requests, improved case accuracy by 15%, and helped increase customer retention by 20% through cross-functional collaboration.

I lead HRMS implementations and technical onboarding with 98% on-time delivery, reducing client-reported issues by 30% and accelerating adoption by 40%. I provide empathetic, white-glove support to VIP clients, consistently earning five-star reviews and internal recognition for operational excellence.

Experience

Work history, roles, and key accomplishments

Client Experience Executive

Sharjah Media City (SHAMS)

Nov 2023 - Aug 2025 (1 year 9 months)

Managed and resolved 120+ tickets daily (1,500+ monthly) and 30+ calls while processing 300+ client documentation cases, improving case accuracy by 15% and meeting 100% SLA compliance for urgent requests. Liaised with operations, sales, and product teams to improve customer retention by 20% and maintained VIP white‑glove support that generated multiple five‑star reviews.

Zendesk Zoho Desk Case Management SLA Management Client Relations

Technical Support & Implementation

ResourceInn

May 2022 - Sep 2023 (1 year 4 months)

Led 10+ HRMS implementations concurrently with 98% on-time delivery, contributing to a 25% increase in client retention and reducing client-reported issues by 30% within six months. Conducted onboarding workshops that accelerated adoption by 40%.

Onboarding Technical Troubleshooting Project Coordination Documentation User Adoption

Customer Service Representative

IBEX Global

Mar 2021 - Mar 2022 (1 year)

Handled 80+ customer interactions daily across chat and inbound calls, achieving a 97% resolution rate and 99% compliance for international money transfers. Collaborated with cross-functional teams to cut escalations by 15% and earned consecutive Employee of the Month awards.

Customer Support Compliance Escalation Management CRM Financial Services