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GC
Georgia130k-170k USD
Software engineer with Silicon Valley background and proven remote work experience
Experience
Senior Software Engineer
Mailbird
Oct 2021 - Present (4 years 1 month)
AMSoftware Development Engineer
Amazon
Jun 2020 - Jul 2021 (1 year 1 month)
MASenior Software Engineer
Moody's Analytics
Feb 2018 - Nov 2019 (1 year 9 months)
INSoftware Developer
Intermedia.NET
Sep 2012 - Feb 2018 (5 years 5 months)
EGSoftware Development Engineer
Euroins Georgia
Dec 2010 - Apr 2012 (1 year 4 months)
MCCustomer service specialist delivering empathetic, compliant support.
Experience
Contact Center Representative
All Web Leads
Jul 2025 - Present (4 months)
Virtual Client Support Specialist
Dynata Global
Jan 2023 - Jul 2025 (2 years 6 months)
Owner & Designer
Bilingual customer service professional focused on user satisfaction.
Experience
Customer Service Agent - Bilingual
Teleperformance
Nov 2024 - Jan 2025 (2 months)
Customer Service Agent - Bilingual
Foundever de Colombia
Sep 2021 - Oct 2024 (3 years 1 month)
Customer Service Agent - Bilingual
Teleperformance
Feb 2021 - Sep 2021 (7 months)
I am a senior IT service management and telecom engineering leader optimizing operations and SLA governance.
Experience
Senior Manager, Spine Engineering
Spine Engineering
Mar 2020 - Present (5 years 8 months)
Governance and Service Level Manager
Ooredoo
Aug 2014 - Feb 2020 (5 years 6 months)
Senior Manager Projects
SU
India18000k-20000k INR
7 years of experience in ServiceNow ITSM, SLA management, and Project coordination.
Experience
Service Level Manager
Kyndryl
Jan 2022 - Present (3 years 10 months)
Service Level Manager
Capgemini
Customer-focused sales professional delivering exceptional service and strong relationship-building skills.
Experience
Sales Executive
Param Auto Mobile
May 2022 - Jun 2024 (2 years 1 month)
PASales Executive
Paytm
Jan 2021 - Mar 2022 (1 year 2 months)
Experienced customer service professional with 10+ years in client relations and insurance sales.
Experience
Customer Service Associate
Amazon
Apr 2021 - Present (4 years 7 months)
Insurance Consultant
Outsurance
Sep 2012 - Feb 2021 (8 years 5 months)
SCIT Service Delivery Manager driving incident reduction, SLA adherence, and cross-functional team performance.
Experience
IT Service Delivery Manager
Endava
Jun 2022 - Present (3 years 5 months)
IT Service Delivery Manager
Endava
Jan 2018 - Jun 2021 (3 years 5 months)
Senior Application Engineer
Endava
Jan 2017 - Dec 2017 (11 months)
Motivated outbound call center agent with strong sales skills.
Experience
Outbound Call Centre Agent
Callforce
Jan 2021 - Jan 2022 (1 year)
Outbound Call Centre Agent
Adawoods
Jan 2020 - Jan 2021 (1 year)
Outbound Call Centre Agent
Private Label Promotion
Aug 2012 - Jan 2018 (5 years 5 months)
Service delivery leader driving DevOps, cloud infra and SLA-focused operational excellence.
Experience
MLAssociate Manager - Service Delivery
Microland Ltd
Jan 2017 - Present (8 years 10 months)
Senior Account Executive
Ajuba Solutions
Aug 2015 - Dec 2016 (1 year 4 months)
Senior Conference Specialist
DSNL
Functional Analyst & Operations Specialist driving measurable service delivery and process improvements.
Experience
Functional Analyst
AT&T (Amdocs)
Jan 2023 - Aug 2025 (2 years 7 months)
Associate I, Operations & Cloud
Wipro (BTGS)
Aug 2021 - Aug 2022 (1 year)
iOS Developer with 10 years of experience.
Experience
iOS Developer
Impala Studios
Dec 2021 - Nov 2024 (2 years 11 months)
iOS Developer
Tamigo
Aug 2021 - Oct 2021 (2 months)
iOS Developer
Exadel
Oct 2020 - Aug 2021 (10 months)
iOS Developer
RIA.com
TRService-driven appointment specialist skilled in client engagement and calendar management.
Experience
Nail Technician
Self-Employed
Jan 2020 - Dec 2023 (3 years 11 months)
Sales Representative
Natural Beauty Academy
Jan 2019 - Dec 2019 (11 months)
Experienced Service Delivery coordinator excelling in KPI and client management.
Experience
Global Service Delivery Coordinator
Telefonica
Mar 2021 - Present (4 years 8 months)
IT Service Desk Analyst
Capita India Ltd
Jul 2020 - Present (5 years 4 months)
Customer Delivery Support
MMIndia77k-125k USD
Customer Support and Service Delivery Leader with 9 years of experience.
Experience
Manager – Business Systems Reporting
Aeries Technology
Apr 2025 - Present (7 months)
Results-driven sales professional with expertise in cold calling.
Experience
Client Engagement & Appointment Setter
Crypto House Exchange
Jan 2023 - Present (2 years 10 months)
Operations & Sales Support Assistant
Miracle Cash and More
Jan 2022 - Jan 2023 (1 year)
Senior telecom service delivery leader driving complex network projects.
Experience
Service Delivery Sr Manager
Sakon
Sep 2021 - Present (4 years 2 months)
Service Delivery / Assurance Project Manager
VoIS Bangalore
Nov 2015 - Sep 2021 (5 years 10 months)
Senior Provisioner
Virtela Technology
Mar 2014 - Nov 2015 (1 year 8 months)
Motivated Business Administration graduate with strong customer service skills.
Experience
Bilingual Roadside Assistance & Customer Service Specialist
Xperigo
Dec 2023 - May 2024 (5 months)
Bilingual Roadside Assistance & Customer Service Specialist
Xperigo
Sep 2023 - Dec 2023 (3 months)
Sales Representative
Approve.ninja Ltd.
Jan 2023 - Apr 2023 (3 months)
YBService delivery manager and technical lead driving reliable IT operations.
Experience
Service Delivery Manager
Serviqual Ltd.
Dec 2023 - Present (1 year 11 months)
ACCluster Manager
Accenture
May 2021 - Dec 2023 (2 years 7 months)
Systems and Applications Engineer
Linkbynet IO
Salesforce professional with expertise in schema and automation.
Experience
TSSalesforce Professional
TEKSYSTEMS GLOBAL SERVICES
Jan 2022 - Present (3 years 10 months)
TSSalesforce Developer
TEKSYSTEMS GLOBAL SERVICES
Jan 2022 - Present (3 years 10 months)
Lit'l Texas Gal Quilting Co.
Jan 2008 - Dec 2019 (11 years 11 months)
Concierge & Front Desk Rep
San Luis Resort
Jan 2001 - Dec 2003 (2 years 11 months)
Spine Engineering
Jun 2010 - Aug 2014 (4 years 2 months)
OOSLA Control Manager
Ooredoo
May 2009 - May 2010 (1 year)
Field Operations Team Leader
Nokia Siemens Networks
Jan 2006 - Jan 2009 (3 years)
Jan 2018 - Jan 2022 (3 years 11 months)
Application Engineer
Endava
May 2015 - Jan 2016 (8 months)
Aug 2014 - Jul 2015 (11 months)
HTQuality Executive
HCL Technologies
Dec 2005 - Nov 2009 (3 years 11 months)
Customer Service Representative
Enhanced Customer Care
Sep 2004 - Oct 2005 (1 year 1 month)
Feb 2020 - Aug 2020 (6 months)
iOS Developer
Shoclef
Jan 2020 - Feb 2020 (1 month)
Wipro
Dec 2018 - Present (6 years 11 months)
Assistant Manager – Service Delivery
Aeries Technology
Apr 2024 - Present (1 year 7 months)
Team Leader – Service Delivery
Aeries Technology
Apr 2022 - Present (3 years 7 months)
Senior Subject Matter Expert – Reporting Ops
Aeries Technology
Aug 2021 - Present (4 years 3 months)
Associate – Service Operations
Tangoe India Softek Services Pvt Ltd
Jul 2016 - Present (9 years 4 months)
Project Manager
Reliance Globalcom
Aug 2011 - Feb 2014 (2 years 6 months)
ACProcess Analyst
Accenture
Nov 2010 - Aug 2011 (9 months)
Mar 2016 - Apr 2021 (5 years 1 month)
Salesforce QA Consultant
TEKSYSTEMS GLOBAL SERVICES
Jan 2022 - Present (3 years 10 months)
