Sheetal User

Service Level Manager with over 6 years of experience in managing service level agreements, IT projects, and client relationships. I have successfully led transformation projects, driving improvements that enhance service delivery. My ability to collaborate effectively with cross-functional teams in multicultural environments has been a key factor in my success.

My proficiency in ServiceNow stands out, particularly within the ITSM module. This hands-on experience with ServiceNow administration has also strengthened my skills in customer relationship management and continuous service improvement. My diverse experience and technical skills allow me to contribute effectively to improving service performance, optimizing processes, and ensuring client satisfaction across all projects I manage.