Sachin MD Sharma

I’m a customer service professional focused on delivering excellent customer experiences. In my current role as Business Support Service – Operational In-charge at EBO Solutions Private Limited (Jan 2026 – Present), I maintain service quality, achieve performance targets, and ensure smooth team execution through clear task assigning and coordination.

Previously, as a Customer Service Associate - RiderSupport at Eternity Digi Infotech (July 2025 – Dec 2025), I provided support via phone and email to resolve rider-related queries. I handled service escalations efficiently, ensured timely resolution, and supported customer satisfaction through calm, structured problem-solving.

I bring strong communication and interpersonal skills and focus on customer handling and query resolution. I document customer interactions in CRM systems, assist with service information, complaints, and feedback, and help improve service processes by identifying common customer issues and suggesting practical solutions.

I’m also equipped with training and tools that match the job: I’m proficient in MS Office (Word, Excel, PowerPoint), and I’m a quick learner who adapts well in time-sensitive environments. My certifications—including Barclays LifeSkills Program - GTT Foundation and Customer Service Associate (The Big Flying Institute, 1 April 2025 to 30 April 2025)—reinforce my commitment to customer-first service.