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@jogtrott2
I am a senior IT service management and telecom engineering leader optimizing operations and SLA governance.
PakistanI am a senior IT service management and telecom engineering leader with extensive experience delivering governance, SLA frameworks and large-scale rollouts across GSM, 3G/4G and fixed networks; I reduced time to market by 20% for projects worth $50M and negotiated contracts worth 40 M dollars. I design and implement ISO-based ITSM, security and risk frameworks (ISO 20000, ISO 27001, ISO 31001) and lead teams to drive continual service improvement.
I consult ICT enterprises on service level management, vendor negotiation and process optimization, and have standardized operational practices in line with ISO 20000, ISO 27001, ISO9001 and COBIT. I focus on measurable outcomes—shortening RFx review cycles, improving service delivery and ensuring regulatory compliance—while building capable teams and robust governance models.
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Work history, roles, and key accomplishments
Spine Engineering
Mar 2020 - Present (5 years 8 months)
Lead IT service management and governance engagements, designing and implementing SLA/OLA frameworks and ISO-aligned (ISO 20000/27001/31001) controls to improve service delivery and vendor contracts across regional enterprises.
Ooredoo
Aug 2014 - Feb 2020 (5 years 6 months)
Designed and rolled out internal SLAs that reduced time-to-market by 20% across projects worth $50M and negotiated contracts totalling $40M while establishing governance and compliance models.
Spine Engineering
Jun 2010 - Aug 2014 (4 years 2 months)
Directed network optimization and rollout projects for major operators, led quality management and audited service management systems to align with ISO 20000/9001/31001 standards.
OOOoredoo
May 2009 - May 2010 (1 year)
Established the SLA Control Department and implemented Operation Level Agreements across technology divisions, strengthening delivery alignment and improving procurement and CAPEX controls.
Nokia Siemens Networks
Jan 2006 - Jan 2009 (3 years)
Led Tier II operations and SLA management for RAN and transmission for Telenor Pakistan, directing field teams and achieving an 11% reduction in Opex through operational improvements.
NENEC
Jan 2004 - Jan 2006 (2 years)
Oversaw nationwide transmission rollout including PTCL CDMA Phase II (650 sites) and led a team of 150 for wireless rollout projects, ensuring on-time deployment and contractor management.
NPImproved test-case system and firmware test processes, increasing integration error detection by 31% and improving release workflow efficiency by 9%, cutting integration lead time by over 20%.
University of Ulm
Jan 1999 - Jan 2000 (1 year)
Integrated lab testing with a central database to accelerate analysis by 180% and designed a quality control system reducing re-measurement by 12%, improving research throughput.
Pioneer Cement Limited
Jan 1996 - Jan 1999 (3 years)
Completed ISO 9000 documentation for maintenance, led a team of 22 engineers and technicians with zero attrition, and delivered sustained cost reductions meeting targets for seven consecutive quarters.
Degrees, certifications, and relevant coursework
UPMaster of Science, Engineering Management
Master of Science in Engineering Management from the University of Portsmouth with anticipated completion in 2020.
SUBachelor of Science, ICT Management
Bachelor of Science in ICT Management from Staffordshire University, completed in 2018.
UUGraduate-level coursework, Wireless Communications
Completed graduate-level coursework in Wireless Communications at the University of Ulm in 2003.
Bachelor of Science, Electrical & Electronic Engineering
Bachelor of Science in Electrical & Electronic Engineering from IIT, Dhaka, completed in 1996.
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