Open to opportunities

Jog Trott2

@jogtrott2

Message

I am a senior IT service management and telecom engineering leader optimizing operations and SLA governance.

Pakistan

Message

What I'm looking for

I seek senior roles leading IT service management or telecom operations where I can drive SLA governance, vendor strategy, ISO compliance and measurable service improvements.

I am a senior IT service management and telecom engineering leader with extensive experience delivering governance, SLA frameworks and large-scale rollouts across GSM, 3G/4G and fixed networks; I reduced time to market by 20% for projects worth $50M and negotiated contracts worth 40 M dollars. I design and implement ISO-based ITSM, security and risk frameworks (ISO 20000, ISO 27001, ISO 31001) and lead teams to drive continual service improvement.

I consult ICT enterprises on service level management, vendor negotiation and process optimization, and have standardized operational practices in line with ISO 20000, ISO 27001, ISO9001 and COBIT. I focus on measurable outcomes—shortening RFx review cycles, improving service delivery and ensuring regulatory compliance—while building capable teams and robust governance models.

Experience

Work history, roles, and key accomplishments

Current

Senior Manager, Spine Engineering

Current

Spine Engineering

Mar 2020 - Present (5 years 5 months)

Lead IT service management and governance engagements, designing and implementing SLA/OLA frameworks and ISO-aligned (ISO 20000/27001/31001) controls to improve service delivery and vendor contracts across regional enterprises.

ITSM SLA OLA Design ISO 27001 Vendor Management Cybersecurity Process Optimization

Governance and Service Level Manager

Ooredoo

Aug 2014 - Feb 2020 (5 years 6 months)

Designed and rolled out internal SLAs that reduced time-to-market by 20% across projects worth $50M and negotiated contracts totalling $40M while establishing governance and compliance models.

SLA Governance Contract Negotiation PMO Vendor Management ISO 27001

Senior Manager Projects

Spine Engineering

Jun 2010 - Aug 2014 (4 years 2 months)

Directed network optimization and rollout projects for major operators, led quality management and audited service management systems to align with ISO 20000/9001/31001 standards.

Project Management Vendor Selection ISO 9001 QA RF Planning

SLA Control Manager

Ooredoo

May 2009 - May 2010 (1 year)

Established the SLA Control Department and implemented Operation Level Agreements across technology divisions, strengthening delivery alignment and improving procurement and CAPEX controls.

SLA Management ITSM Stakeholder Management Process Design

Field Operations Team Leader

Nokia Siemens Networks

Jan 2006 - Jan 2009 (3 years)

Led Tier II operations and SLA management for RAN and transmission for Telenor Pakistan, directing field teams and achieving an 11% reduction in Opex through operational improvements.

RAN Network Operations SLA Management Capacity Planning Troubleshooting

Project Manager, Transmission Engineering

NEC

Jan 2004 - Jan 2006 (2 years)

Oversaw nationwide transmission rollout including PTCL CDMA Phase II (650 sites) and led a team of 150 for wireless rollout projects, ensuring on-time deployment and contractor management.

Project Management Transmission Rollout Deployment Team Leadership Vendor Management

R&D Engineer

Nokia Mobile Phones

Jan 2003 - Jan 2004 (1 year)

Improved test-case system and firmware test processes, increasing integration error detection by 31% and improving release workflow efficiency by 9%, cutting integration lead time by over 20%.

Test Automation Integration Testing QA Debugging

Research Assistant

University of Ulm

Jan 1999 - Jan 2000 (1 year)

Integrated lab testing with a central database to accelerate analysis by 180% and designed a quality control system reducing re-measurement by 12%, improving research throughput.

Data Integration Quality Control Laser Diode Testing Research

Assistant Manager

Pioneer Cement Limited

Jan 1996 - Jan 1999 (3 years)

Completed ISO 9000 documentation for maintenance, led a team of 22 engineers and technicians with zero attrition, and delivered sustained cost reductions meeting targets for seven consecutive quarters.

Maintenance Management Team Leadership Industrial PCs