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Gabriel Griffith

@gabrielgriffith

Bilingual customer service professional focused on user satisfaction.

Colombia
Message

What I'm looking for

I seek a bilingual customer service role in a collaborative, metrics-driven environment where I can improve user experience, meet performance objectives, and grow my support and problem-solving responsibilities.

I am a bilingual customer service professional with extensive experience working in fast-paced call center environments. I have a strong track record at Teleperformance and Foundever de Colombia delivering effective solutions and improving user experience.

My core strengths include assertive communication, objection handling, problem solving, and working well under pressure to meet objectives. I consistently focus on customer orientation and compliance with performance goals.

I hold a Bachelor of Science from Unidad Educativa “Nuestra Señora de Lourdes I” (2011) and maintain an English level of B2, which supports my bilingual service capabilities.

I bring responsibility, discipline, and teamwork to every role and aim to contribute measurable improvements to customer satisfaction and operational performance.

Experience

Work history, roles, and key accomplishments

TE

Customer Service Agent - Bilingual

Teleperformance

Nov 2024 - Jan 2025 (2 months)

Provided bilingual call center support, delivering effective solutions and improving user experience through objection handling and problem solving during a short-term engagement.

FC

Customer Service Agent - Bilingual

Foundever de Colombia

Sep 2021 - Oct 2024 (3 years 1 month)

Managed bilingual customer interactions, met performance objectives, and maintained service quality in a high-volume, dynamic contact center environment.

TE

Customer Service Agent - Bilingual

Teleperformance

Feb 2021 - Sep 2021 (7 months)

Delivered bilingual phone support and resolved customer issues while maintaining service standards and meeting team objectives.

Education

Degrees, certifications, and relevant coursework

UI

Unidad Educativa Nuestra Señora de Lourdes I

Bachelor of Science, General Secondary Education

Completed secondary education culminating in a Bachelor of Science diploma in 2011.

Tech stack

Software and tools used professionally

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Gabriel Griffith - Customer Service Agent - Bilingual - Teleperformance | Himalayas