Sai Akshitha

I’m a results-driven customer support professional with 17 months of experience in sales and support environments. I focus on resolving customer issues through multi-channel communication—email, phone, and chat—while keeping quality and speed top of mind.

I’ve handled and prioritized support tickets and urgent requests using Zendesk, ensuring timely resolution and strong SLA handling. I troubleshoot effectively, track issues, and use data to improve support processes and customer outcomes.

To prevent repeat problems, I maintain and strengthen knowledge base resources and support self-service. I also collaborate cross-functionally with Product/Engineering teams to help resolve underlying issues and improve the overall user experience.

Before and alongside support, I worked as a Business Development Associate where I engaged prospects through calls and video sessions, delivered product demonstrations, and consistently exceeded sales targets. That experience sharpened my communication, objection-handling, and customer-first mindset—skills I bring directly into support.