Open to opportunities

sri ranjani

@sriranjani

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Highly skilled IT Service Management Lead with over 10 years experience.

India

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What I'm looking for

I am looking for a role that allows me to leverage my ITSM expertise, drive continuous improvement, and lead teams in a dynamic environment that values collaboration and innovation.

I am a highly skilled IT Service Management (ITSM) Lead with over 10 years of experience in managing and optimizing IT services within large-scale corporate environments. My expertise lies in implementing ITIL best practices, driving continuous improvement, and ensuring high levels of service delivery. I have a strong background in leading cross-functional teams and managing complex projects, aligning IT services with business objectives to enhance operational efficiency and customer satisfaction.

Throughout my career, I have developed a deep understanding of IT systems, infrastructure, and service management tools such as ServiceNow and BMC Helix. I pride myself on my excellent interpersonal and communication skills, which allow me to collaborate effectively with stakeholders at all levels. My strong analytical skills enable me to diagnose and resolve IT issues promptly, ensuring that service delivery aligns with organizational goals.

I have been recognized for my contributions to the field, receiving multiple awards for outstanding service delivery and team leadership. I am passionate about fostering a collaborative and high-performance culture within my teams and continuously seek opportunities to improve IT service delivery and support business objectives.

Experience

Work history, roles, and key accomplishments

Current

Sr. Associate - Projects

Current

Cognizant Technology Solutions India Pvt Ltd

May 2021 - Present (4 years 2 months)

Developed, implemented, and improved ITSM processes such as Incident Management, Problem Management, Change Management, and Service Level Management, ensuring alignment with ITIL best practices and organizational goals. Led and mentored a team of IT professionals, fostering a collaborative and high-performance culture while maintaining clear and effective communication with stakeholders.

ITIL Incident Management Problem Management Change Management Team Leadership ServiceNow Strategic Planning

Sr. Support Analyst

AstraZeneca India Pvt Ltd

Aug 2015 - Present (9 years 11 months)

Provided senior-level support and analysis for IT services, ensuring operational efficiency and addressing service issues promptly. Collaborated with various teams to maintain high service delivery standards within a large corporate environment.

IT Support Problem Solving IT Service Delivery Stakeholder Management Technical Support

System Administrator

Experis IT Pvt. Ltd

Apr 2013 - Present (12 years 3 months)

Managed and maintained IT systems as a System Administrator for a key client, ensuring optimal performance and reliability. Provided essential technical support and resolved system-related issues to minimize business impact.

System Administration IT Systems Technical Support Troubleshooting IBM)Network Administration

Service Desk Engineer – Customer Support

Net Access India Pvt. Ltd

Apr 2012 - Present (13 years 3 months)

Provided customer support as a Service Desk Engineer, addressing IT-related inquiries and resolving technical issues for clients. Ensured timely and effective service delivery, contributing to high customer satisfaction.

Service Desk Customer Support Technical Troubleshooting IT Support Communication Skills Client Relations

Education

Degrees, certifications, and relevant coursework

Unknown

Master of Science, Science

Grade: 75 %

Achieved a Master of Science degree with a strong academic performance, demonstrating advanced knowledge in the field. Completed coursework and projects that enhanced analytical and problem-solving skills.

Unknown

Bachelor of Science, Science

Grade: 70 %

Completed a Bachelor of Science degree, focusing on foundational scientific principles. Developed a solid understanding of core concepts and methodologies relevant to the field.

Unknown

Higher Secondary Leaving Certificate, General Studies

Grade: 83 %

Obtained the Higher Secondary Leaving Certificate with a commendable score. This foundational education provided a broad understanding across various subjects, preparing for further academic pursuits.