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MCCustomer service specialist delivering empathetic, compliant support.
Experience
Contact Center Representative
All Web Leads
Jul 2025 - Present (4 months)
Virtual Client Support Specialist
Dynata Global
Jan 2023 - Jul 2025 (2 years 6 months)
Owner & Designer
Lit'l Texas Gal Quilting Co.
Jan 2008 - Dec 2019 (11 years 11 months)
Concierge & Front Desk Rep
San Luis Resort
Jan 2001 - Dec 2003 (2 years 11 months)
CC
United States250k-350k USD
ERP and AI implementation leader driving Oracle and SAP transformations with measurable ROI.
Experience
ERP Program Manager
Byrne Dairy
Jan 2021 - Present (4 years 10 months)
EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
SDUnited States120k-160k USD
I am a strategic operations leader optimizing systems, budgets, and technology to drive organizational efficiency.
Experience
Director, Operations
The Health Alliance for Violence Intervention
Jan 2019 - Present (6 years 10 months)
NUUnited States80k-150k USD
LMS Expert | Program and Project Management
Experience
Senior Specialist - Program & Project Management
LTIMindtree – TOYOTA
Nov 2024 - Apr 2025 (5 months)
Learning Tech Analyst
NIIT Limited – META
Aug 2021 - Nov 2024 (3 years 3 months)
SKSenior Salesforce Business Analyst driving enterprise transformations and scalable CRM solutions.
Experience
Senior Salesforce Business Analyst
TriNet
Sep 2013 - Present (12 years 2 months)
AHUnited States115k-200k USD
Contract manager and MBA driving contract compliance and revenue growth.
Experience
ALCompliance Analyst
Abbott Laboratories
May 2022 - Present (3 years 6 months)
Salesforce-certified Implementation Consultant and Avalara tax automation expert.
Experience
AVImplementation Consultant
Avalara
Jan 2021 - Jan 2025 (4 years)
Senior Software Engineer
Ynot InfoSolutions
Jan 2014 - Jan 2016 (2 years)
Software Engineer
Anvita Tours2Health
Jan 2012 - Jan 2014 (2 years)
KSDynamic and results-driven Salesforce professional
Experience
Salesforce Ecommerce Engineer
Oscar Health
Jan 2021 - Present (4 years 10 months)
Salesforce App Cloud Developer
Brex
Nov 2017 - Oct 2021 (3 years 11 months)
Salesforce Developer
Saudi Scope Consulting Company
I am a client-focused implementation specialist reducing churn and driving CRM adoption.
Experience
Sales Director / Implementation Lead
Evolve Digital Marketing
Jan 2016 - Present (9 years 10 months)
TNAccount Executive
Truly Nolen
Jan 2019 - Jan 2021 (2 years)
DTSalesforce Developer with 4+ years of hands-on experience.
Experience
Salesforce Specialist
Accenture
Dec 2024 - Present (11 months)
Salesforce Consultant
Infosys
Apr 2024 - Present (1 year 7 months)
Technical Salesforce Specialist
SMSenior Salesforce consultant driving scalable implementations and rigorous QA for nonprofit, education, and business.
Experience
CGSenior Salesforce Consultant
Cloud for Good
May 2021 - Oct 2025 (4 years 5 months)
CGSalesforce Consultant
CGI
Jun 2017 - May 2021 (3 years 11 months)
Senior Workforce & Business Development Specialist
I am an experienced Salesforce consultant and IT expert in CRM administration.
Experience
Salesforce Consultant
Freelancing
May 2022 - Present (3 years 6 months)
Software Designer
Lustica Bay
Jun 2021 - Apr 2022 (10 months)
Salesforce Administrator
Porto Montenegro
MGSalesforce Administrator with 3+ years of experience in implementations.
Experience
Salesforce Admin
Tata Consultancy Services
Jun 2022 - Present (3 years 5 months)
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JSProactive Salesforce consultant optimizing processes and delivering tailored CRM solutions.
Experience
Salesforce Administrator
Catalyst Care Group - OliveJobs
Dec 2023 - Present (1 year 11 months)
Salesforce Consultant
codeSTREETS
Sep 2020 - Present (5 years 2 months)
KLDynamic Implementation Specialist with a passion for client success.
Experience
Implementation Specialist
Epos Now
Jan 2025 - Present (10 months)
Senior Technical Help Desk Advisor
Concentrix
May 2023 - Jan 2025 (1 year 8 months)
Customer Success Specialist
Broadway Licensing
Results-driven, people focused Salesforce professional with expertise in Quote to Cash & RevOps.
Experience
Functional Solution Architect
Neocol
Nov 2020 - Present (5 years)
Solution Architect
aMind Solutions
Aug 2020 - Present (5 years 3 months)
Senior Salesforce CPQ Solution Architect
Salesforce Administrator driving CRM adoption, automation, and data accuracy to support business growth.
Experience
Salesforce Administrator
IT Pros
Aug 2022 - Present (3 years 3 months)
Salesforce Administrator
Smartfox
May 2020 - Jul 2022 (2 years 2 months)
Salesforce developer and junior consultant specializing in Apex, LWC, integrations, and automation.
Experience
Junior Consultant
Texve Systems
Mar 2024 - Present (1 year 8 months)
Salesforce CPQ Developer with 4 years of experience.
Experience
Salesforce CPQ Developer
Zinovia Technologies Pvt Ltd
Jul 2020 - Present (5 years 4 months)
ERP Program Manager
MDVAMILK
Jan 2017 - Jan 2021 (4 years)
Vice President, Technology
SCORE
Jan 2015 - Jan 2016 (1 year)
SVP Information Management
NeighborWorks America
Jan 2013 - Jan 2015 (2 years)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Consultant & Coach
SD Consulting Services, LLC
Jun 2018 - Mar 2019 (9 months)
Master Teacher
Simon Gratz Mastery Charter
Jul 2017 - Jun 2018 (11 months)
Assistant Principal of Instruction
Simon Gratz Mastery Charter
Feb 2015 - Jun 2017 (2 years 4 months)
Secondary Math and Science Teacher
Philadelphia School District
Sep 2010 - Dec 2014 (4 years 3 months)
Senior LMS Administrator / QA Specialist
VenU
Jan 2021 - Aug 2021 (7 months)
Global Program Manager
Liberty Mutual Insurance
Nov 2019 - Nov 2020 (1 year)
Technical Project Manager – Health & Jail Mgmt. Systems
Securus Technologies
Oct 2018 - Nov 2019 (1 year 1 month)
Contracts Administrator
Abbott Laboratories
Sep 2020 - May 2022 (1 year 8 months)
ALContract Support Specialist II
Abbott Laboratories
Oct 2019 - Sep 2020 (11 months)
Logistics Specialist & Firefighter
SC Johnson
Apr 2016 - Oct 2019 (3 years 6 months)
Inventory Specialist
United Natural Foods, Inc.
Jan 2015 - Apr 2016 (1 year 3 months)
Sep 2013 - Aug 2017 (3 years 11 months)
Warpdrivetech
Feb 2022 - Present (3 years 9 months)
Salesforce Developer
Codleo Consulting
Jun 2021 - Present (4 years 5 months)
Salesforce Trainee
Croma Campus
Mar 2021 - Present (4 years 8 months)
Mon Valley Initiative
Aug 2013 - May 2017 (3 years 9 months)
Compliance Manager
3 Rivers Workforce Investment Board
Dec 2009 - Jul 2013 (3 years 7 months)
Employment Specialist
Catholic Charities Refugee Services
Aug 2006 - Dec 2009 (3 years 4 months)
Oct 2012 - May 2021 (8 years 7 months)
Salesforce Administrator
codeSTREETS
May 2023 - Dec 2023 (7 months)
Apr 2023 - Apr 2024 (11 months)
Neocol
Dec 2019 - Present (5 years 11 months)
CPQ Implementation Architect
Salesforce
Jul 2016 - Present (9 years 4 months)
