At Velora, I guide customers through product launches, from data migration audits and import validation to system configuration and training. I also support a portfolio of 150 post-onboarding accounts, helping customers adopt best practices and plan engagement.
Previously at Giveffect, I maintained client success and renewal rates above 95% and expanded the knowledge base from 50 to 150 articles. At Auto-Graphics, I delivered onboarding and workflow training across library accounts and partnered with sales, product, and engineering on workflows and feature launches.
