Linda Paulson

I am a Salesforce-certified Implementation Consultant with over eight years of IT consulting experience focused on SaaS and web applications. I specialize in Avalara's tax automation suite (AvaTax, CertCapture, Returns) and have implemented solutions for over 50 enterprise clients monthly.

At Avalara I served as the primary client contact during implementations, coordinated integrations with ERP/CRM/e-commerce systems such as NetSuite, SAP, Oracle, QuickBooks, WooCommerce, Zoho Books and Salesforce, and received the Perfectionist Award for customer success eight times.

I am a proficient Salesforce administrator and Trailhead Expeditioner with multiple super badges (Security Specialist, Lightning Experience Rollout Specialist, Reports & Dashboard Specialist, Business Administration Specialist, Process Automation Specialist). I build dashboards, reports, workflows and use Power BI and Salesforce to monitor progress and performance.

I communicate complex technical concepts clearly to non-technical audiences, lead client onboarding and training, and use tools like Jira, DMT migration tools and ChatGPT to resolve issues and streamline implementations. I am collaborative, self-motivated, and adaptable across remote and cross-functional environments.