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Radek Zacharias

@radekzacharias

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Analytical automotive technology specialist driving Salesforce rollout, process mapping, and user enablement.

Czechia

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What I'm looking for

I seek roles leading Salesforce or large-scale rollout programs where I can drive process alignment, user enablement, data integrity, and continuous improvement in a collaborative, growth-focused environment.

I am an analytical, organized automotive technology professional focused on delivering high-quality Salesforce rollout and aftersales solutions.

Currently I serve as a CLARA Rollout Expert for Daimler Truck, acting as the single point of contact for multi-market deployments and bridging business and technical teams to ensure readiness and adoption.

Previously I supported commercial operations and order-to-delivery processes, complaint handling, RMA and case management, and business process testing using JD Edwards and qTest.

I prioritize process alignment, data integrity, user enablement, and continuous improvement to drive standardized, transparent, and efficient aftersales operations across global rollouts.

Experience

Work history, roles, and key accomplishments

Current

CLARA Rollout Expert

Current

Daimler Truck

Aug 2023 - Present (2 years 3 months)

Served as SPOC for Salesforce CLARA deployments across multiple European markets, delivering end-to-end rollout, localization, and user adoption that enabled successful pilot and subsequent rollouts in six countries.

Salesforce Rollout Process Mapping Change Management Data Migration

Commercial Operations Specialist

Lifescan

Mar 2019 - Jul 2023 (4 years 4 months)

Supported German-market commercial operations including order-to-delivery, complaint resolution, RMA and case management, and business process testing to ensure on-time, accurate fulfillment.

Order Management Salesforce qTest Case Management RMA MS Office