Radek Zacharias
@radekzacharias
Analytical automotive technology specialist driving Salesforce rollout, process mapping, and user enablement.
What I'm looking for
I am an analytical, organized automotive technology professional focused on delivering high-quality Salesforce rollout and aftersales solutions.
Currently I serve as a CLARA Rollout Expert for Daimler Truck, acting as the single point of contact for multi-market deployments and bridging business and technical teams to ensure readiness and adoption.
Previously I supported commercial operations and order-to-delivery processes, complaint handling, RMA and case management, and business process testing using JD Edwards and qTest.
I prioritize process alignment, data integrity, user enablement, and continuous improvement to drive standardized, transparent, and efficient aftersales operations across global rollouts.
Experience
Work history, roles, and key accomplishments
CLARA Rollout Expert
Daimler Truck
Aug 2023 - Present (2 years 3 months)
Served as SPOC for Salesforce CLARA deployments across multiple European markets, delivering end-to-end rollout, localization, and user adoption that enabled successful pilot and subsequent rollouts in six countries.
Commercial Operations Specialist
Lifescan
Mar 2019 - Jul 2023 (4 years 4 months)
Supported German-market commercial operations including order-to-delivery, complaint resolution, RMA and case management, and business process testing to ensure on-time, accurate fulfillment.
Education
Degrees, certifications, and relevant coursework
Jan Amos Komensky University
Master (Ing.), Marketing & Economy
Completed a Master (Ing.) in Marketing & Economy with coursework in accounting, human resources, social services management, and business studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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