Open to opportunities

Timothy Russo

@timothyrusso1

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Customer implementation specialist skilled in onboarding, CRM configuration, and workflow automation.

United States

Message

What I'm looking for

I seek implementation or onboarding roles where I can design scalable workflows, configure CRMs, lead cross-functional onboarding, and drive adoption in a collaborative, growth-oriented company.

I am a customer-focused implementation and onboarding specialist with hands-on experience designing end-to-end onboarding workflows, configuring CRM systems, and guiding users through adoption to drive long-term success. I translate complex processes into repeatable implementation playbooks and develop documentation and automated task flows to ensure consistent delivery.

My background includes leading onboarding and training, coordinating cross-functional stakeholders, and improving operational workflows in both restaurant operations and simulated SaaS projects using ClickUp, Salesforce, and HubSpot. I excel at identifying risks, resolving issues quickly, and enabling teams through clear SOPs and training.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Jersey Mike’s Subs

Jan 2025 - Present (11 months)

Led onboarding and training for new team members and coordinated staffing and daily operations, implementing workflow improvements that increased efficiency and maintained service quality.

Onboarding Process Improvement Scheduling Performance Management SOP Development

Restaurant Franchisee

Rita’s Italian Ice

Jan 2019 - Dec 2024 (5 years 11 months)

Managed day-to-day franchise operations and standardized onboarding, training, and workflows to improve consistency and operational performance across shifts.

Operational Management Onboarding Staff Training Stakeholder Management

Implementation Specialist

Independent Project (ClickUp)

Designed a simulated end-to-end SaaS customer implementation workflow in ClickUp, including automated task assignments, onboarding stages, risk tracking, and documentation to drive adoption.

ClickUp Workflow Design Onboarding Documentation Automation Customer Adoption

Education

Degrees, certifications, and relevant coursework

University of Central Florida

Bachelor's Degree, Communications

Completed a bachelor's degree focused on communications, developing skills in written and interpersonal communication relevant to customer onboarding and stakeholder coordination.