The Wokk

I am a senior-level remote technical support and customer service professional with over six years supporting SaaS platforms, e-commerce services, and high-volume customer environments. I deliver dependable, high-quality service in fully remote settings and consistently exceed performance benchmarks.

Throughout my career I have resolved complex software, account access, and platform issues across phone, chat, and email while maintaining strong CSAT and QA scores. I have hands-on experience with Salesforce CRM, cloud phone systems, live chat and ticketing platforms, and a variety of remote support tools.

I regularly serve as a go-to resource during peak demand, mentoring newer agents, assisting with escalations, and documenting issues clearly for Tier II and engineering teams. My work emphasizes first-contact resolution, proactive communication, and continuous improvement to enhance user experience.

I bring reliability, strong time management, and a results-oriented approach to customer support roles. I am motivated by opportunities to solve technical problems, support product adoption, and help teams maintain high service standards in remote operations.