Open to opportunities

Muhammad Bilal Baig

@muhammadbilalbaig

Message

I resolve SaaS integration and API issues, turning complex technical findings into practical customer solutions.

Pakistan

Message

What I'm looking for

I'm looking for a technical support or SaaS support role where I can investigate API and integration issues, collaborate with Product and Engineering teams, and help customers turn complex technical problems into practical solutions.

At Hy.ly AI, I support a B2B SaaS platform by resolving customer issues across integrations, reporting, product configuration, and system synchronization.

I'm a primary escalation point for L3 API failures, account synchronization, and CRM and property management system integrations. I use Postman, API logs, system data, and integration workflows to investigate root causes, test behavior, and validate solutions.

Previously at AllumiaX LLC, I delivered client-facing web solutions using HTML, CSS, JavaScript, WordPress, Kajabi, Wix, and Funnelish. I work closely with Product, Engineering, QA, Customer Success, and clients to document issues, report bugs, clarify requirements, and deliver practical outcomes.

Experience

Work history, roles, and key accomplishments

Current

Technical Specialist (SaaS Support Engineer)

Current

Hy.ly AI

Apr 2024 - Present (2 years 5 months)

Provide technical support for a B2B SaaS platform through HubSpot, resolving customer issues involving integrations, reporting, product configuration, and system synchronization. Serve as a primary escalation point for complex L3 issues involving API failures, account synchronization, and CRM/property management system integrations.