Open to opportunities

David Bohórquez Morales

@davidbohrquezmorales

Message

I’m an IT Support Specialist delivering reliable SaaS, systems, and infrastructure support with fast troubleshooting.

Colombia

Message

What I'm looking for

I’m looking for a role where I support SaaS and infrastructure end-to-end—handling incidents, troubleshooting quickly, and improving reliability through proactive systems administration, endpoint security, and strong documentation.

I’m an IT Support Specialist with hands-on experience in SaaS platforms, systems administration, and infrastructure support. I provide real-time technical assistance by resolving access, configuration, and functionality issues, managing ticket queues, and troubleshooting platform errors while escalating incidents to development teams.

Across my roles, I administer Windows Server and Linux environments, support application deployment (including generating and configuring .jar), and help maintain stability and performance. I also strengthen reliability through incident resolution, endpoint security (ESET), VPN/network configuration, user and permission management, and clear technical documentation—so users and systems stay secure and dependable.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Lap

Mar 2024 - Present (2 years 3 months)

Provided real-time technical support for SaaS platforms, resolving access, configuration, and functionality issues. Managed live ticket queues to ensure timely resolution and escalated platform errors to development teams.

SaaS Support Incident resolution Access Troubleshooting Ticketing Systems Escalation Management Technical Troubleshooting

Systems Support Technician

Covisto Paz

Oct 2023 - Feb 2024 (4 months)

Administered Windows Server and Linux environments to maintain system stability and performance. Supported application deployment, optimized database performance, assisted in production environment maintenance, and created technical documentation.

Windows Server Administration Linux Administration SQL PostgreSQL Deployment System Monitoring Technical Documentation

IT Support Technician

MedicallTalento Humano

Dec 2022 - Oct 2023 (10 months)

Delivered on-site and remote IT support for internal users, installing and configuring hardware, software, VPNs, and corporate email accounts. Administered endpoint security (ESET), managed IT inventory with preventive maintenance, and supported CRM/ticketing workflows using HubSpot and Jira.

Remote Support ESET Google Workspace Administration Jira Access Management Biometric System Support