MPMargo Polishchuk
@margopolishchuk
Customer-focused senior customer support specialist with SaaS and e-commerce technical expertise.
UkraineWhat I'm looking for
I am a senior customer support specialist with hands-on experience providing technical support for SaaS, e-commerce, hardware and software products to international clients. I collaborate cross-functionally with product, developers and operations, manage multiple projects, handle major incidents, and maintain high QA standards.
I progressed from middle to senior in four months, managed six projects concurrently, and consistently kept QA at 98–100%. I am skilled with CRM and ticketing systems (Zendesk, HelpScout), Jira/Confluence, G Suite, alert monitoring, and creating and updating knowledge base content.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Wow24-7
Mar 2024 - Nov 2025 (1 year 8 months)
Provided technical and account support for international SaaS, e-commerce, hardware and software customers across email, phone, and chat; maintained QA at 98–100% and progressed from middle to senior within 4 months.
Education
Degrees, certifications, and relevant coursework
Vadym Hetman Kyiv National Economic University
Bachelor's Degree, International Business
2020 - 2024
Bachelor's degree in International Business completed between September 2020 and July 2024, focused on international business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
UkraineAuthorized to work in
Job categories
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