Valentine Progress
@valentineprogress
Customer support specialist focused on SaaS and e-commerce, delivering fast, empathetic resolutions.
NigeriaWhat I'm looking for
I am a Virtual Customer Support Specialist with hands-on experience in SaaS, B2B, and e-commerce support, trained on leading CRM platforms. I prioritize empathy and efficient problem-solving to improve customer satisfaction and product adoption.
At Tdegree and UBC, I managed appointment scheduling, ticketing, billing and multi-channel support, resolving over 95% of inquiries within SLA and handling 50+ daily queries across CRM tools. I coordinated with technical teams to quickly resolve escalations and trained team members to increase service efficiency.
My technical toolkit includes Zoho, HubSpot, Salesforce, Zendesk, Freshworks and HelpScout, plus video and live chat platforms like Zoom and Skype. I’ve supported SaaS onboarding processes that improved client adoption rates and reduced resolution times.
I bring strong soft skills—conflict resolution, empathy, adaptability and time management—and a reputation for reliability and consistent performance in customer-facing roles.
Experience
Work history, roles, and key accomplishments
Virtual Customer Support Specialist
Tdegree
Jan 2020 - Dec 2022 (2 years 11 months)
Managed appointment scheduling, ticketing, and service requests, coordinating with technical teams to reduce resolution time and boost customer satisfaction; resolved 95%+ of inquiries within SLA.
Customer Sales Representative
UBC
Jan 2019 - Dec 2020 (1 year 11 months)
Delivered multi-channel support (phone/email) with 95% inquiry accuracy, handled billing and transactions, and supervised/trained two team members to improve service efficiency.
Education
Degrees, certifications, and relevant coursework
YTYaba College of Technology
Higher National Diploma, Office Technology Management
2021 - 2023
Completed HND in Office Technology Management with coursework and practical training in office systems and administrative processes.
Emafel Senior Secondary School
SSCE, Secondary Education
2020 - 2021
Completed Senior Secondary Certificate Examination (SSCE) with focus on general secondary education subjects.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Valentine ?
You can contact Valentine and 90k+ other talented remote workers on Himalayas.
Message ValentineFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
