Open to opportunities

Elizabeth User

@elizabethuser9

Message

I resolve SaaS customer issues, improve first-contact resolution, and deliver high-CSAT technical support.

Nigeria

Message

What I'm looking for

I'm looking for a SaaS support role where I can resolve technical customer issues, improve customer success, collaborate with distributed teams, and support global customers across time zones.

At TradeDepot, a YC-backed B2B fintech SaaS platform serving 50,000+ retailers, I managed 80–120 customer interactions weekly and maintained 95%+ customer satisfaction. I resolved 90% of inquiries on first contact, supported 200+ active accounts, and achieved 98% SLA compliance while owning escalated issues through resolution.

I've supported customers across web, mobile, and browser-based platforms through troubleshooting, ticket management, account assistance, onboarding, and product education. I use Zendesk, CRM systems, Freshdesk, Gorgias, Shopify, Slack, and Google Workspace, and I enjoy helping global SaaS customers succeed across time zones.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

TradeDepot

Oct 2020 - Nov 2025 (5 years 1 month)

Managed 80-120 customer interactions weekly, maintaining a 95%+ satisfaction rate and resolving 90% of inquiries on first contact. Collaborated with cross-functional teams to reduce resolution times by 25% and achieved 98% SLA compliance.