Joe Davini

I am a remote-first customer support and operations specialist with extensive experience supporting SaaS platforms through ticket-based workflows. I excel at written communication and thrive in asynchronous environments where independent queue management and consistency are essential.

Across multiple roles I have handled chat and email support, with occasional phone interactions, resolving software and data-related issues while meeting response-time SLAs. I regularly escalated complex problems and collaborated with internal teams to ensure timely resolution.

I have a strong track record of improving support efficiency by streamlining documentation, optimizing workflows, and maintaining clear internal knowledge bases. I take pride in accurate troubleshooting, reliable documentation, and delivering high customer satisfaction.

My background includes technical support certifications and a BA, and I bring a blend of frontline support, operations assistance, and process-focused mindset to help teams scale customer success.