Amblessed Ngozi
@amblessedngozi
Customer Support Specialist | SaaS CX. I cut ticket volume & churn with HubSpot, FAQs + onboarding that turns users into loyal customers.
NigeriaWhat I'm looking for
SaaS CS Pro
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Portfolio Projects
Jan 2024 - Present (2 years 7 months)
Wrote 20+ FAQs and help docs to deflect repetitive login and onboarding tickets, and drafted onboarding emails to guide new SaaS users to value quickly. Created bug/outage update templates and de-escalated cancellation scenarios to improve customer trust and retention.
Education
Degrees, certifications, and relevant coursework
HubSpot Academy
Certificate, Customer Support
Completed HubSpot Academy certification in customer support, focusing on SaaS customer support skills.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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