Open to opportunities

Anabel Díaz

@anabeldaz

Message

Customer Support Specialist with 8+ years supporting SaaS platforms via chat/email and managing CRM cases end-to-end.

Zimbabwe

Message

What I'm looking for

I’m looking for a SaaS role where I can own chat/email customer cases in a CRM, manage onboarding and billing inquiries, and resolve platform issues with consistent, customer-first communication.

I’m a Customer Support Specialist with 8+ years of experience providing customer support via chat and email. I’ve supported users in high-volume environments, handling account, billing, order, and platform-related inquiries while keeping service clear and timely.

I’m experienced in CRM management and Level 1 support, using tools like Freshdesk to manage cases and track issue resolution. I also support onboarding by helping users with platform access and troubleshooting so they can get value quickly.

I bring a strong problem-solving mindset, comfortable remote work habits, and consistently focused communication. My goal is to deliver reliable support that reduces friction for customers and strengthens how teams operate in a SaaS setting.

Experience

Work history, roles, and key accomplishments

Customer Support Specialist

SaaS Platform Support

Jan 2016 - Jan 2025 (9 years)

Provided customer support via chat and email for a SaaS/digital platform, handling account, billing, order, and platform-related inquiries. Managed CRM cases and supported user onboarding, platform access, and level 1 issue resolution in high-volume environments.