Ioannis Asimakopoulos
@ioannis_a
Customer-focused Technical Support professional with extensive experience in IT, telecommunications, SaaS applications and customer service.
GreeceWhat I'm looking for
I'm currently at UPD8, where I engage prospective customers, run remote SaaS product demonstrations, and connect business needs to relevant platform features.
Previously at COQUO and Vodafone 360 Connect, I supported SaaS applications, customer onboarding, OneNet SOHO fixed-line services, and cloud telephony for business customers. I troubleshoot networks, PCs, tablets, routers, and application environments while keeping customers informed through resolution.
At Vekrakos Corp., I managed CS-Cart and WooCommerce e-commerce platforms, provided internal IT support, maintained network infrastructure, and supported NAS and cloud backup solutions. I also worked with Soft1 ERP, customer orders, SEO, Google Ads, and social media campaigns.
My background also includes telecommunications support at Nova, web solutions sales, helpdesk engineering for client networks and servers, and insurance application support at Alico-AIG Greece. I bring technical troubleshooting, clear customer communication, and a customer-first mindset to every interaction.
Experience
Work history, roles, and key accomplishments
Technical & Customer Support Specialist
UPD8
Feb 2026 - Present (7 months)
Contact prospective customers and manage sales opportunities generated through inbound and outbound leads. Conduct remote product presentations and live demonstrations of the SaaS platform.
Education
Degrees, certifications, and relevant coursework
CONSUL Training Center
Certificate, Artificial Intelligence Applications
2025 - 2025
Completed a course on Artificial Intelligence Applications, covering AI fundamentals, tools, and ethical considerations.
Private School OMEGA
Technician, Systems Management & Internet/Intranet Service Provider
2004 - 2006
Completed a Systems Management & Internet/Intranet Service Provider Technician program, covering Unix/Linux, router configuration, and programming.
City University of New York
Bachelor, Network and Telecommunication
2004 - 2006
Pursued a Bachelor's degree in Network and Telecommunication, focusing on network engineering, database management, and wireless network optimization.
Tech stack
Software and tools used professionally
Availability
Location
GreeceAuthorized to work in
Salary expectations
Job categories
Skills
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