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IT Service Management leader specializing in Incident, Problem, and Change Management with continuous-improvement focus.
Experience
MIProcess Manager - Incident
Mackenzie Investments
Aug 2022 - Present (3 years 3 months)
UNMajor Incident Manager
University Health Network
Jun 2019 - Jul 2022 (3 years 1 month)
Incident Process Team Lead
CompuCom Canada
Mar 2018 - May 2019 (1 year 2 months)
HTSenior Analyst - Incident
HCL Technologies
Aug 2014 - Dec 2016 (2 years 4 months)
Bilingual IT support professional with a focus on customer satisfaction.
Experience
Bilingual IT Support
BFG enterprises
Feb 2023 - Present (2 years 9 months)
Bilingual Call Center / Customer Service
NSC Global
Feb 2020 - Present (5 years 9 months)
Experienced Jira Administrator with a strong background in Atlassian tools.
Experience
Jira Administrator
Procore Technologies
Dec 2023 - Present (1 year 11 months)
Jira Administrator
Derivco
May 2022 - Present (3 years 6 months)
Jira Administrator
Freelancer
Jan 2023 - Dec 2023 (11 months)
SKManual Test Engineer with 3+ years of IT experience
Experience
QA Engineer
Crestech Software Systems Pvt Ltd
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Experienced IT professional with expertise in incident management and ITIL concepts.
Experience
HTSenior Analyst
HCL Technologies
Apr 2022 - Present (3 years 7 months)
ITHelp Desk Coordinator
Intelenet Global Systems (now Teleperformance)
Aug 2018 - Mar 2020 (1 year 7 months)
Desktop Support L1 Engineer
I am an experienced Technical Support Engineer specializing in SaaS and bilingual support.
Experience
SATechnical Support Engineer
Salesforce
Apr 2018 - Jan 2025 (6 years 9 months)
Data Technician & Executive Secretary
Hillsboro School District 1J
Jul 2013 - Apr 2018 (4 years 9 months)
HR Receptionist & Educational Assistant
Hillsboro School District 1J
ITIL V4-certified Software Support Specialist delivering enterprise SaaS/PaaS support and process improvement.
Experience
Software Support Specialist
Asint Inc
Aug 2024 - Jun 2025 (10 months)
Sr. Service Desk Analyst
AXA XL
Aug 2022 - May 2024 (1 year 9 months)
DLAssociate E-commerce
Delhivery Limited
Jan 2022 - Jul 2022 (6 months)
International negotiator specializing in foreign trade, logistics, and customer relations.
Experience
Logistics Coordinator
Sale Strategy (Acertus)
Jan 2024 - Dec 2025 (1 year 11 months)
Account Management Representative
Teleperformance
Jan 2023 - Dec 2024 (1 year 11 months)
I am a technical support specialist with 10+ years' proven results.
Experience
Owner
MaxStickerCo
Jan 2020 - Present (5 years 10 months)
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DUCustomer support professional with a track record of career advancement.
Experience
Customer Support Executive (Sub-unit Lead)
GO54 (Formerly Whogohost)
Jan 2022 - Present (3 years 10 months)
IT Support/WordPress Web Developer
Utopia Media Limited
Nov 2021 - Present (4 years)
ITIL v4-certified service delivery leader driving operational resilience.
Experience
Incident Manager
Xalient India Pvt Ltd
Jun 2024 - May 2025 (11 months)
Incident & Problem Manager
India Infoline Ltd
Feb 2022 - May 2024 (2 years 3 months)
ACIncident & Service Delivery Manager
Accenture
Dec 2017 - Feb 2022 (4 years 2 months)
Motivated software analyst with a passion for software testing.
Experience
Product Specialist
Homebase
Jun 2021 - Jan 2025 (3 years 7 months)
Product Analyst
Homebase
Jul 2018 - Jun 2021 (2 years 11 months)
Administrative Assistant
Interactive College of Technology
Dec 2017 - Jul 2018 (7 months)
SSExperienced software engineer specializing in full-stack development.
Experience
Software Development Engineer II
Atlassian India LLP
Mar 2022 - Present (3 years 8 months)
Software Developer
Atlassian India LLP
Jul 2020 - Present (5 years 4 months)
BMExperienced LTE Test Engineer with 2+ years of experience.
Experience
LTE TESTING
SAFFO SOLUTION TECHNOLOGY Pvt Ltd.
LTE TESTING
SAFFO SOLUTION TECHNOLOGY Pvt Ltd.
DEVICE TESTING
OVERALLNETWORKSOLUTIONSPVTLTD.
Feb 2021 - Oct 2022 (1 year 8 months)
TKDetail-oriented IT professional with a passion for user support.
Experience
TLDevelopment and Testing Intern
Transputec Ltd
Sep 2023 - Jan 2024 (4 months)
TLDevelopment and Testing Intern
Transputec Ltd
Sep 2023 - Jan 2024 (4 months)
Client Manager
Market Fresh
Oct 2022 - Jan 2023 (3 months)
Business Analyst specializing in supply chain digitalization and track-and-trace implementations.
Experience
Business Analyst
Value Chain Solutions (eCubix) Pvt. Ltd.
Feb 2022 - Present (3 years 9 months)
EDExperienced Customer Support Associate with a passion for problem-solving.
Experience
Customer Support
The Funded Trader
Apr 2023 - Present (2 years 7 months)
Customer Success Associate
Gold Prime Funding
Feb 2022 - Present (3 years 9 months)
Head Customer Support Team
SDExperienced IT Operations Analyst skilled in ITIL V4 framework.
Experience
IT Operations Analyst - ITIL
Accenture
Jan 2022 - Present (3 years 10 months)
Service Now Incident Manager
Hewlett Packard
Sep 2019 - Jan 2022 (2 years 4 months)
Technical Support Associate
Hewlett Packard
Sep 2017 - Sep 2019 (1 year 11 months)
Business Intelligence Analyst skilled in data visualization and analysis.
Experience
Business Intelligence Analyst
Ineuron.ai
Jun 2024 - Nov 2024 (5 months)
Deep Fake Audio Detection
Patent Publication
Sep 2024 - Sep 2024 (0 months)
Python Intern
IIT Kanpur
Jun 2023 - Jul 2023 (1 month)
LWClient-focused Healthcare Account Manager of 5+ yrs in case management for disease prevention
Experience
Care Coordinator
GroundGame Health
Jan 2024 - Present (1 year 10 months)
Case Manager
Disease Prevention
Aug 2021 - Present (4 years 3 months)
Case Manager / EMR Support
Jira Admin
CEVA Logistics
May 2022 - Dec 2023 (1 year 7 months)
Jira Administrator
MCX
May 2022 - Nov 2022 (6 months)
Wipro Technology's client Sunpharma (under the payroll of Ac
Dec 2017 - Jul 2018 (7 months)
Sep 2012 - Jul 2013 (10 months)
Technical Support & Content Reviewer
Net2Source
Jan 2011 - Jan 2012 (1 year)
Customer Experience Associate
Twilio (ValueFirst Digital)
Jan 2021 - Oct 2021 (9 months)
Lead Technical Support Associate
Teleperformance
Jun 2018 - Dec 2019 (1 year 6 months)
Customer Support Adviser
GO54 (Formerly Whogohost)
Jun 2020 - Dec 2022 (2 years 6 months)
L2 Incident Analyst
Tech Mahindra Business Services
Aug 2011 - Dec 2017 (6 years 4 months)
Customer Support Representative
IBM Daksh
Mar 2010 - Aug 2011 (1 year 5 months)
PROJECT CO-ORDINATOR
OVERALLNETWORKSOLUTIONSPVTLTD.
Feb 2018 - Jan 2021 (2 years 11 months)
RADIO NETWORK OPTIMIZER
OVERALLNETWORKSOLUTIONSPVTLTD.
Aug 2015 - Jan 2021 (5 years 5 months)
Client Manager
Market Fresh
Oct 2022 - Jan 2023 (3 months)
IT Intern
Tano Digital Solutions
Oct 2022 - Nov 2022 (1 month)
Kwakol Markets Limited
Mar 2019 - Present (6 years 8 months)
AdventHealth
Feb 2020 - Jan 2024 (3 years 11 months)
