DUDaniel A. Udeozo
@danielaudeozo
Customer support professional with a track record of career advancement.
NigeriaWhat I'm looking for
As a seasoned customer support professional with over 4 years of experience, I have developed a strong track record of career advancement and a passion for delivering exceptional customer satisfaction. With a focus on technical support and problem-solving, I have honed my skills in resolving complex issues and driving success in dynamic roles.
Throughout my career, I have demonstrated expertise in technical support, problem-solving, and team management, with a strong emphasis on communication, analytical skills, and attention to detail. My experience in managing teams and resolving technical issues has equipped me with the skills to thrive in fast-paced environments.
I am now seeking a challenging role that leverages my skills and experience to drive success and growth. With a strong foundation in IT support and a passion for innovation, I am confident in my ability to make a meaningful impact in a dynamic organization.
Experience
Work history, roles, and key accomplishments
IT Support/WordPress Web Developer
Utopia Media Limited
Nov 2021 - Present (3 years 7 months)
Provided technical support, diagnosed and troubleshooted issues on organization’s or clients’ WordPress websites, and assisted with designing and uploading WordPress websites using cPanel.
Customer Support Executive (Sub-unit Lead)
GO54 (Formerly Whogohost)
Jan 2022 - Present (3 years 5 months)
Provided technical guidance across all teams to resolve cases related to the department, managed a team of 6 junior team members, and handled technical issues that required urgency by the management and premium clients.
Customer Support Adviser
GO54 (Formerly Whogohost)
Jun 2020 - Dec 2022 (2 years 6 months)
Provided technical support, diagnosed and troubleshooted issues customers have with their web hosting plans and services, and resolved a wide range of website and email issues.
Education
Degrees, certifications, and relevant coursework
Daniel A. hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Social media
Job categories
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