Abhishek Singh
@abhisheksingh89
IT support specialist focused on dependable service desk operations and user satisfaction.
IndiaWhat I'm looking for
I am an IT professional with hands-on experience in frontend development, project coordination, and service desk support, focused on delivering dependable technical assistance that keeps users productive.
At Techlick Infosec I handle frontline IT support via tickets and live chat, resolving email, printer, network and desktop issues while maintaining SLAs and producing knowledge-base documentation. Previously, I contributed as a frontend developer and intern, fixing UI bugs, supporting deployments, and assisting project managers with timelines and communication.
I pride myself on clear communication, efficient remote troubleshooting using AnyDesk and TeamViewer, and creating internal help documents that reduced repeat tickets by 30% while earning a 95%+ user satisfaction rating.
Experience
Work history, roles, and key accomplishments
Service Desk Executive
Techlick Infosec Private Limited
Dec 2024 - Present (1 year)
Provide frontline IT support via ticketing and live chat, resolving email, printer, network, and desktop issues while maintaining SLAs and documenting knowledge base articles; escalated complex issues and achieved 95%+ user satisfaction.
Frontend Developer
Seek Solution LLP
Oct 2022 - Oct 2024 (2 years)
Supported UI bug fixes, troubleshooting, and developer collaboration while assisting project managers with timelines and communications to keep projects on schedule.
Frontend Developer Intern
Analyze Infotech
Mar 2021 - Jul 2021 (4 months)
Fixed minor frontend issues reported by users and testers and collaborated within Agile teams to meet short deadlines and improve UI stability.
Web Developer Intern
Analyze Infotech
Jun 2020 - Aug 2020 (2 months)
Contributed to website updates and resolved frontend errors including form and display issues to improve site functionality.
Education
Degrees, certifications, and relevant coursework
Lal Bahadur Shastri Institute of Management and Development Studies
Master of Computer Applications, Computer Applications
Grade: 70%
Completed Master of Computer Applications with 70% focusing on advanced computing and application development.
Sherwood College of Professional Management
Bachelor of Computer Applications, Computer Applications
Grade: 66%
Completed Bachelor of Computer Applications with 66% covering core programming, web development, and IT fundamentals.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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