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GVIT Service Desk expert with 8+ yrs of experience in AD, Jira, O365, Anydesk, TeamViewer. Skilled in remote support & troubleshooting IT issues fast!
Experience
Global Service Desk
Carparts.com
Aug 2020 - Feb 2025 (4 years 6 months)
IT Associate
Microsourcing Philippines
Mar 2020 - May 2020 (2 months)
IT Service Desk
PCM Inc.
Apr 2018 - Nov 2018 (7 months)
Junior Infrastructure Engineer
Indra Philippines
Jun 2016 - May 2018 (1 year 11 months)
Customer Service Representative
Sitel
Oct 2015 - Jan 2016 (3 months)
Experienced Application Support Engineer with a focus on technical troubleshooting.
Experience
Application Support Engineer
Lifetouch\Shutterfly
Nov 2019 - Oct 2024 (4 years 11 months)
ITIL Service Level Manager
Lifetouch\Shutterfly
Sep 2015 - Nov 2019 (4 years 2 months)
FoxPro Developer
Lifetouch National School Studios
Sep 1994 - Sep 2015 (21 years)
Devoted customer service professional with 7+ years of experience.
Experience
Owner/Manager
IQP Enterprise LLC
Aug 2020 - Present (5 years 3 months)
Remote Support Specialist
Wayfair
Jan 2023 - May 2023 (4 months)
Remote Claim Specialist
Direct Interactions
Apr 2020 - Oct 2020 (6 months)
Experienced Product Owner with a focus on user-centric design.
Experience
Product Owner – Support Role / QA Manager
Ascension Technologies
Dec 2022 - Present (2 years 11 months)
QA Lead
Apple Inc.
Aug 2020 - Oct 2021 (1 year 2 months)
Production Support Test Lead
Neiman Marcus
Bilingual customer-focused credit analyst with strong administrative, communication, and problem-solving skills.
Experience
Credit Analyst
Foundever - Verizon Communications
Jul 2024 - Jul 2025 (1 year)
URAudiovisual Production Assistant
Universidad de Costa Rica
Apr 2022 - Jun 2024 (2 years 2 months)
I am a Customer Solutions and Technical Account Manager specializing in SaaS implementations.
Experience
Technical Account Manager
Dispatch Technologies
Dec 2016 - Mar 2025 (8 years 3 months)
Customer Experience Associate
DraftKings
Sep 2016 - Jan 2017 (4 months)
Ambassador
Amazon
May 2016 - Nov 2016 (6 months)
PB
Taiwan35k-60k USD
5+ years of technical support management and cross-role experience with a deep technical background.
Experience
SODelivery Manager
SOAX
Jun 2022 - Present (3 years 5 months)
SODedicated Technical Support Specialist with IT and customer service expertise.
Experience
INTechnical Support Specialist
Instacart
Sep 2023 - Present (2 years 2 months)
TIGraphic Designer
Tricomp International
Dec 2022 - May 2023 (5 months)
TE
MHDetail-oriented transcriptionist and data entry specialist with proven accuracy.
Experience
Data Entry Clerk
NAMI.IA Tourism Board
Jan 2023 - Jan 2024 (1 year)
Data Entry Clerk
KL Construction (PTY) LTD
Jan 2023 - Jan 2024 (1 year)
Manager
High Hopes Kindergarten and Pre-School
Jan 2023 - Jan 2024 (1 year)
AA
India15k-20k USD
I am looking for a job that is related to customer support executive and MS EXCEL.
Experience
CUSTOMER CARE EXECUTIVE
DIGITECH BPO
Sep 2023 - Dec 2023 (3 months)
Technical Support Engineer specializing in SaaS, API debugging, and customer enablement.
Experience
Client Support Engineer
XSOLIS
Jan 2022 - Jan 2025 (3 years)
Technical Support Specialist
DataStream Solutions
Jan 2020 - Jan 2022 (2 years)
IT Support Analyst
CloudCore Technologies
Jan 2018 - Jan 2020 (2 years)
CP
United States78k-125k USD
Results-driven software support analyst specializing in forms processing and SaaS customer solutions.
Experience
TISoftware Support Analyst
Tyler Technologies, Inc.
Mar 2019 - May 2025 (6 years 2 months)
TIUnited States90k-150k USD
I am a Program manager based in Illinois
Experience
GOProject Manager
Sep 2022 - Present (3 years 2 months)
DOMortgage Service Release Analyst
Dovenmuehle
ITSM Analyst dedicated to enhancing organizational growth and efficiency.
Experience
ITSM Consultant- Incident Management Analyst
Orcapod Consulting Services Private Limited
Jan 2021 - Present (4 years 10 months)
KYC Analyst
HSBC
Jan 2016 - Present (9 years 10 months)
Technical Support Executive
CTWeb developer delivering user-focused interfaces and reliable web applications.
Experience
Software Developer
Super Tech Limited
Oct 2024 - Present (1 year 1 month)
MCExperienced QA Engineer with a passion for quality assurance.
Experience
Senior QA Engineer
Jointly
Mar 2023 - Present (2 years 8 months)
QA Engineer
Wakapi
Jan 2023 - Mar 2023 (2 months)
QA Engineer
Octobot
Nov 2021 - Sep 2022 (10 months)
Trilingual IT Support Specialist delivering technical troubleshooting and root-cause analysis.
Experience
SASupport Engineer
SAP
Jun 2023 - Present (2 years 5 months)
Senior IT Support Analyst
e-Core
May 2022 - May 2023 (1 year)
MESenior IT Support Analyst
Meta
SUExperienced customer support specialist skilled in technical issue resolution and complaint management.
Experience
Customer Support Specialist
Konecta Global Romania Srl
Apr 2024 - Mar 2025 (11 months)
Customer Support Assistant
Raw Freshness Srl
Jan 2021 - Mar 2024 (3 years 2 months)
Volunteer Supervisor
Aventura Park
Sep 2017 - Oct 2020 (3 years 1 month)
TW
Kenya10k-50k USD
Dedicated IT professional with 4+ years of experience in support.
Experience
Stock Auditor
New Age Associates for Abyssinia Group of Industries
Oct 2023 - Present (2 years 1 month)
JKExpert Atlassian Administrator specializing in JIRA and Confluence.
Experience
Senior Atlassian Administration Solutions Developer & Agile Coach
DHS ECS Tech
Aug 2024 - Present (1 year 3 months)
Sr JIRA Administrator / System Engineer
COLSA
Jan 2021 - Jul 2024 (3 years 6 months)
System Engineer / JIRA Administrator
Remote Customer Service Representative
Sykes Enterprise LLC
Nov 2018 - Apr 2020 (1 year 5 months)
Seasonal Remote Customer Service Specialist
Amazon.com
Apr 2019 - Oct 2019 (6 months)
Oct 2018 - Dec 2019 (1 year 2 months)
Test Lead
Apple Inc.
Jul 2012 - Dec 2017 (5 years 5 months)
Photography Assistant
Corinne D'Orsi Photography
Mar 2015 - May 2016 (1 year 2 months)
Call Center Manager
FlightCar
Jul 2013 - Dec 2014 (1 year 5 months)
Technical Support Manager
SOAX
Sep 2021 - Jun 2022 (9 months)
MATechnical Support Specialist
ManyChat
Feb 2019 - Oct 2021 (2 years 8 months)
ELTechnical Support Specialist
Ecwid by Lightspeed
Mar 2018 - Aug 2018 (5 months)
Customer Service Representative
Teleperformance
Jan 2018 - Aug 2019 (1 year 7 months)
Head Physical Trainer
Quests Boot Camp
Jan 2020 - Jan 2022 (2 years)
Senior Software Support Specialist
Tyler Technologies, Inc.
Jan 2016 - Feb 2019 (3 years 1 month)
IICustomer Support Consultant
Idexx Laboratories, Inc.
Mar 2014 - Jan 2016 (1 year 10 months)
Jun 2022 - Sep 2022 (3 months)
NICompliance Auditor
NANI - Nephrology Associates Northern Illinois / Indiana
Sep 2021 - May 2022 (8 months)
WARevenue Integrity Associate Auditor
Waystar
Nov 2018 - Sep 2021 (2 years 10 months)
Sutherland Global Services
Jan 2006 - Present (19 years 10 months)
Technical Leader - Quality Engineer
Globant
Jun 2017 - Nov 2021 (4 years 5 months)
QA Tester
Globant
May 2015 - Jun 2017 (2 years 1 month)
Sep 2021 - May 2022 (8 months)
HTTrilingual Service Desk Analyst
HCL Technologies
Jun 2020 - Sep 2021 (1 year 3 months)
MEIT Support Analyst
Meta
Oct 2019 - Jun 2020 (8 months)
IT Support Specialist
MiziGo Load Board Ltd.
Mar 2023 - Apr 2023 (1 month)
Operations Specialist
MiziGo Load Board Ltd.
Jun 2021 - Jan 2022 (7 months)
Field Operations Engineer
Innovis Telecom Africa
Feb 2020 - Apr 2020 (2 months)
Managed Services Intern
Nokia Solutions – Airtel
May 2019 - Nov 2019 (6 months)
Randstad Technologies
Mar 2018 - Jul 2020 (2 years 4 months)
JIRA Administrator
Wells Fargo
Feb 2014 - Jan 2018 (3 years 11 months)
JIRA Administrator
EPA
Aug 2013 - Jan 2014 (5 months)
