Saurabh Zade
@saurabhzade
Experienced IT professional specializing in AWS Monitoring and Incident Management.
IndiaWhat I'm looking for
I am an experienced IT professional with over 7 years of expertise in Major Incident Management and Monitoring. My career has been dedicated to enhancing service quality and operational continuity in fast-paced IT environments. I have successfully led initiatives at Hexaware Technologies that improved incident resolution times, demonstrating my commitment to operational excellence.
My technical proficiency includes utilizing AWS CloudWatch and SolarWinds Wallboard Monitor for tracking system health and application performance. I am skilled in incident response, effective communication with stakeholders, and technical documentation, all aimed at improving service quality. I have a strong foundation in ITIL best practices and have actively participated in post-mortem reviews to drive process improvements.
Throughout my career, I have cultivated a diverse skill set that includes risk management, cross-functional team collaboration, and stakeholder communication. I am passionate about delivering substantial value to organizations and am eager to continue my professional growth while making a significant impact in the IT service delivery landscape.
Experience
Work history, roles, and key accomplishments
Senior Technical Analyst
Hexaware Technologies
Sep 2019 - Present (5 years 10 months)
Implemented ITIL-based Incident Management Processes to ensure efficient incident resolution and minimize service disruptions. Coordinated with global support teams for rapid resolution of SEV-1/1.5 incidents, ensuring prompt escalation and resolution of critical issues.
Senior Associate Operations – Integration support
WNS Global Services Pvt. Ltd.
Jun 2018 - Sep 2018 (3 months)
Supported integration operations as a Senior Associate. Contributed to maintaining system functionality and addressing operational challenges.
Associate Customer Service - Monitoring
Tech Mahindra Business Service Group
Jun 2017 - Jan 2018 (7 months)
Monitored customer service operations as an Associate. Focused on ensuring service quality and addressing customer-related technical issues.
Operations Associate - Incident Coordinator
Motif India Infotech Pvt. Ltd.
Sep 2016 - Jun 2017 (9 months)
Coordinated incidents as an Operations Associate. Played a key role in managing incident lifecycles and ensuring timely resolution.
Education
Degrees, certifications, and relevant coursework
Priyadarshini Institute of Engineering & Technology
Bachelor of Engineering, Electronics and Communication
Completed a Bachelor of Engineering in Electronics and Communication. Gained foundational knowledge in electronic systems and communication principles.
Availability
Location
IndiaAuthorized to work in
Job categories
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