Garief Villanueva

I am an IT Support Engineer with a strong background in network and system administration, troubleshooting, and customer service. With a Bachelor of Science in Information Technology, I have honed my skills through various roles, including my recent position at Carparts.com, where I effectively monitored tickets and provided remote assistance to clients. My experience spans across multiple platforms, including Office 365, Active Directory, and Citrix applications.

Throughout my career, I have demonstrated a commitment to delivering high-quality technical support and maintaining customer satisfaction. I have successfully managed incident documentation and escalated complex issues to ensure timely resolutions. My previous roles at Microsourcing Philippines and PCM Inc. further solidified my ability to handle technical queries efficiently while adhering to IT service management principles. I am passionate about leveraging my skills to contribute positively to an organization and drive professional growth.