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Trine Waldo

@trinewaldo

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Dedicated IT professional with 4+ years of experience in support.

Kenya

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What I'm looking for

I am looking for a role that offers growth opportunities and a collaborative environment.

I am a dedicated IT professional with over four years of experience in help desk support, systems monitoring, and IT operations within high-demand environments. My expertise lies in providing 24/7 technical support, monitoring critical infrastructure, and efficiently resolving issues. I have a proven track record of utilizing network monitoring tools and coordinating effectively with engineers and service teams.

Throughout my career, I have demonstrated reliability and attention to detail, thriving in shift-based roles. My recent experience as an IT Support Specialist involved delivering Level 1 IT support across user endpoints and systems, where I successfully handled system uptime monitoring and server performance checks. I am passionate about optimizing processes and enhancing data flow to improve operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Stock Auditor

Current

New Age Associates for Abyssinia Group of Industries

Oct 2023 - Present (1 year 8 months)

Conducted real-time and scheduled inventory audits using system monitoring tools. Generated regular stock analysis and coordinated with operations teams to improve reporting processes and optimize data flow in compliance systems.

System Monitoring Data Analysis Compliance

IT Support Specialist

MiziGo Load Board Ltd.

Mar 2023 - Apr 2023 (1 month)

Delivered Level 1 IT support across user endpoints and systems. Handled system uptime monitoring, VPNs, and server performance checks while logging and resolving service desk tickets with full documentation.

IT Support System Monitoring Service Desk

Operations Specialist

MiziGo Load Board Ltd.

Jun 2021 - Jan 2022 (7 months)

Tracked system operations and supported remote teams. Logged issues and collaborated with IT teams for resolution while delivering technical training and documentation.

Collaboration Technical Training Documentation

Field Operations Engineer

Innovis Telecom Africa

Feb 2020 - Apr 2020 (2 months)

Conducted preventive maintenance and network fault isolation. Assisted in resolving connectivity and uptime issues.

Network Fault Isolation Connectivity Issues

Managed Services Intern

Nokia Solutions – Airtel

May 2019 - Nov 2019 (6 months)

Responded to client network incidents and monitored system alerts. Assisted in daily network uptime reporting and equipment checks.

System Monitoring Equipment Checks

Education

Degrees, certifications, and relevant coursework

Moi University

Bachelor of Science, Information Technology

2013 - 2018

Bachelor of Science in Information Sciences with a focus on Information Technology, covering various aspects of IT systems, software development, and data management.