Open to opportunities

Shoaib Ansari

@shoaibansari1

Production Support Engineer driving reliability, rapid incident resolution, and cross-functional technical improvements.

India

Message

What I'm looking for

I seek a mid-level role where I can improve system reliability, lead incident response and releases, collaborate across teams, and grow into SRE/DevOps responsibilities.

I am an award-winning Production Support Engineer with over three years' experience improving system reliability and performance at a large enterprise. I specialize in incident management, root cause analysis, and proactive monitoring to minimize downtime and maintain SLAs.

I lead end-to-end major production releases and critical hotfix deployments, ensuring zero-defect transitions and system stability while coordinating with engineering and product teams. I also provide technical integration guidance on APIs and performance tuning.

I author and maintain documentation, runbooks, and FAQs to streamline support workflows and reduce recurring tickets. My work has been recognized with multiple internal awards for rapid upskilling and impactful support contributions.

I build full-stack projects using JavaScript, React, Node.js, Express, and MongoDB, and I bring practical experience applying these technologies to production-grade systems and automation initiatives.

Experience

Work history, roles, and key accomplishments

Current

Production Support Engineer

Current

Marsh McLennan

May 2022 - Present (3 years 9 months)

Diagnose and resolve complex production incidents for high-availability systems, led end-to-end PI releases and hotfix deployments ensuring zero-defect transitions, and conducted RCAs that improved platform resilience and reduced recurring tickets.

Incident Management Root Cause Analysis Log Analysis System Monitoring ServiceNow Jira