SUStefan User
@stefanuser5
Experienced customer support specialist skilled in technical issue resolution and complaint management.
RomaniaWhat I'm looking for
I am an experienced customer support specialist with a strong track record resolving technical issues and managing customer complaints across phone, email, and live chat channels.
I have hands-on experience using tools such as SNOW, Feedback Management System and an Integrated Customer Environment to streamline operations and improve response efficiency.
My background includes training new hires, supervising volunteers, and managing workflows to maintain high customer satisfaction and contact center excellence.
I consistently focus on multitasking effectively, delivering exceptional service, and driving operational improvements through practical problem solving and clear communication.
Experience
Work history, roles, and key accomplishments
Customer Support Specialist
Konecta Global Romania Srl
Apr 2024 - Mar 2025 (11 months)
Resolved customer complaints and technical issues via phone, email, and live chat, improving issue resolution efficiency and maintaining high satisfaction across contacts. Trained new hires and managed operations using SNOW and feedback systems.
Customer Support Assistant
Raw Freshness Srl
Jan 2021 - Mar 2024 (3 years 2 months)
Processed product and service complaints and coordinated issue resolution using feedback management tools and operations systems to ensure timely responses and improve customer experience.
Volunteer Supervisor
Aventura Park
Sep 2017 - Oct 2020 (3 years 1 month)
Managed volunteer workflow and supervised/trained new hires to ensure operational readiness and safety during park activities and events.
Education
Degrees, certifications, and relevant coursework
Software Development Academy
Professional Certificate, Software Testing
2020 - 2021
Completed professional training in Software Testing as part of the Software Development Academy program.
Colegiul Alexandru cel Bun
High School Diploma, Mathematics and Informatics
2017 - 2020
Activities and societies: Volunteer Supervisor at Aventura Park; managed workflow and trained new hires.
Completed secondary education focused on Mathematics and Informatics and supervised volunteer activities while training new hires.
Availability
Location
RomaniaAuthorized to work in
Job categories
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