Narmadha challa
@narmadhachalla
IT Support Coordinator skilled in Jira Service Management, incident resolution, and Microsoft 365 basics.
IndiaWhat I'm looking for
I am an IT Support professional with around 2 years of focused experience in Jira Service Management, incident management, service request handling, Confluence, and Microsoft 365 administration basics. I have a proven track record improving ticket workflows by optimizing request types, queues, and automation rules, which reduced ticket resolution time by 20%.
Previously I spent 3 years in software quality for Waymo processes, contributing to continuous performance improvements and reporting, and I have experience coordinating escalations with L2/L3 teams, creating knowledge base articles, and performing basic Azure AD and PowerShell tasks. I am committed to SLA compliance, effective user communication, and collaborative problem solving.
Experience
Work history, roles, and key accomplishments
IT Support Coordinator
Aditya Birla Capital
May 2023 - Jan 2025 (1 year 8 months)
Managed Jira Service Management tickets, improving workflows and automations to reduce ticket resolution time by 20% while ensuring SLA compliance and coordinating escalations to L2/L3 teams.
WIMaintained software quality for client operations (Waymo process), driving continuous performance improvements and producing daily reports to support AI data for autonomous driving.
Education
Degrees, certifications, and relevant coursework
St. Mary's Group of Institutions (JNTU Hyderabad)
Bachelor of Technology, Engineering
Completed Bachelor of Technology from St. Mary's Group of Institutions affiliated with JNTU Hyderabad, graduating in 2016.
Availability
Location
IndiaAuthorized to work in
Job categories
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