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Lautaro Gijón

@lautarogijon

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Versatile professional with a strong track record of optimizing workflows and client relationships.

Argentina

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What I'm looking for

Growth-focused role combining operational excellence with tech innovation. Seeking performance-driven environment where my stakeholder management, multilingual skills, and computing background drive measurable results in customer success or product development.

I am a versatile administrative and customer service professional who consistently delivers clear communication and accurate operational support. I thrive in fast-paced environments and adapt quickly to digital and remote workflows.

I have supported commercial, marketing, and operational teams by managing calendars, travel, confidential correspondence, and commercial documentation with discretion and attention to detail.

Across multiple roles I have resolved customer issues via phone, email, and live chat, maintained CRM records, and coordinated logistics using SAP and TMS to ensure timely processing and tracking.

In my current role as a TMS Assistant I manage rate and demurrage requests, facilitate cross-departmental communication, and support executive needs such as meeting coordination and travel planning to improve workflow efficiency.

I bring technical proficiency in Microsoft Office and Google Workspace, experience with CRM, SAP, TMS, and a basic programming background, combined with fluency in Spanish and English and advanced Portuguese to support multicultural teams.

Experience

Work history, roles, and key accomplishments

Current

TMS Assistant

Current

Mediterranean Shipping Company (MSC)

Jan 2024 - Present (1 year 7 months)

Provided executive support: calendar management, meetings, and travel coordination. Handled confidential reports, correspondence, and commercial contracts with discretion. Managed rate and demurrage extension requests via SAP and TMS. Facilitated cross-departmental communication to improve workflow.

Confidentiality TMS Systems Executive Support Calendar Management SAP

Reefer Customer Service

Mediterranean Shipping Company (MSC)

Nov 2022 - Jan 2024 (1 year 2 months)

Delivered exceptional customer service via phone, email, and live chat, managing client inquiries and escalating complex issues when necessary. Coordinated logistics, bookings, and cargo tracking, ensuring accurate records and communication within CRM. Worked cross-functionally to ensure smooth communication and issue resolution across departments.

Customer Service Logistics Coordination CRM Cross Functional Collaboration Cross Functional Team Management Google Workspace Google Suite Google Sheets Calendar Management Call Center Call Center Support Microsoft Excel Microsoft Word

Customer Experience Analyst

Argentine Courier Company Inc.

Sep 2020 - May 2021 (8 months)

Managed inbound and outbound communication, providing timely support for customer inquiries and resolving escalated issues. Maintained detailed records of interactions in CRM, ensuring follow-ups and efficient issue resolution. Delivered real-time product/service information and supported customer satisfaction efforts.

Customer Service CRM Communication Customer Satisfaction Microsoft Teams Outlook Outlook Calendar Calendar Management Calendar Organization Calls To Action Service Calls

Administrative & Customer Service

Argentine Producers

Mar 2020 - Aug 2020 (5 months)

Managed customer inquiries via phone and email, providing clear communication and resolving issues promptly. Coordinated billing and tracked orders using SAP to ensure timely and accurate processing. Handled administrative tasks such as scheduling, documentation, and logistical support.

SAP Billing Logistics Support

Education

Degrees, certifications, and relevant coursework

UADE

Associate's Degree, International Trade, Business, and Commerce

2020 - 2024

Grade: 7.9

Activities and societies: Business, administration, law, marketing, and accounting.

Pursued a Associate's Degree in International Trade, Business, and Commerce at UADE from 2020 to 2024. This program provided a strong foundation in Business principles and foreign trade practices.

St Mark's College

High School Diploma, Economics, accountability & business administration

2013 - 2019

Grade: 7.0

Activities and societies: Economy study, debates and Administrative Accountability

Completed high school education at St Mark's College, earning a High School Diploma in 2019. This foundational education prepared me for further academic pursuits.