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Glory User

@gloryuser

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Bilingual customer-focused credit analyst with strong administrative, communication, and problem-solving skills.

Costa Rica

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What I'm looking for

I seek a role where I can apply bilingual customer service and credit-analysis skills, grow analytically, and contribute in a structured, supportive team environment.

I am a bilingual professional with experience in customer-facing and back-office roles, delivering accurate credit analysis and high-quality client service in fast-paced environments. At Findever - Verizon Communications I managed front-line support, data entry, internal reporting, and issue tracking while consistently meeting performance targets and earning recognition as a top performer.

I bring audiovisual production experience—handling audio equipment and editing in DaVinci Resolve—alongside strong organizational, planning, and administrative abilities developed at Universidad de Costa Rica and Liceo Experimental Bilingüe. I am adaptable, detail-oriented, and eager to learn and grow in roles that combine customer service, operations, and analytical responsibilities.

Experience

Work history, roles, and key accomplishments

Credit Analyst

Foundever - Verizon Communications

Jul 2024 - Jul 2025 (1 year)

Provided front-line support and back-office credit analysis for Verizon customers, ensuring accurate documentation and resolving complex account issues; consistently met performance targets and recognized as a top performer.

Customer Service Credit Analysis Data Entry Documentation Issue Tracking Time Management

Audiovisual Production Assistant

Universidad de Costa Rica

Apr 2022 - Jun 2024 (2 years 2 months)

Handled audio equipment and assisted editing in DaVinci Resolve for documentaries and interviews, improving audiovisual quality and supporting project scheduling and logistics.

Audio Engineering DaVinci Resolve Equipment Editing Project Coordination Scheduling Administrative Support Quality Control

Education

Degrees, certifications, and relevant coursework

Universidad de Costa Rica

Bachelor in Plastic Design, Plastic Design

Activities and societies: Audiovisual Production Assistant (Apr 2022–Jun 2024); handled microphones, mixers, assisted editing with DaVinci Resolve; developed planning and administrative skills.

Bachelor in Plastic Design with practical audiovisual production and credit analysis experience gained through university-related roles and internships.

Liceo Experimental Bilingüe La Trinidad

High School Diploma, General Secondary Education

2017 - 2021

High School Diploma from Liceo Experimental Bilingüe La Trinidad with bilingual education and development of professional communication and customer service skills.