Nahid Vahabov

I am a motivated call center professional with hands-on experience as a Customer Service Representative and Monitoring & Evaluation Officer for a major airline contact center. I improved customer satisfaction by managing inbound/outbound calls, reservations, transactions, and resolving issues efficiently while multitasking across systems.

Later, as a Quality Control Specialist, I monitored agent performance, analyzed recurring issues, implemented corrective actions, tracked KPIs, and delivered refresher training to boost service quality and operational efficiency.