Dwita Alya Windani

As a seasoned Customer Support Specialist, I have a proven track record of implementing impactful solutions to improve customer satisfaction and operational efficiency. With expertise in e-commerce services, I excel in implementing ticketing systems, documenting issues, and collaborating with cross-functional teams to identify and resolve technical issues.

Throughout my career, I have honed my skills in empathetic communication, active listening, and ticket management. I am proficient in utilizing application logs for troubleshooting and providing feedback to the engineering team. My experience in training and onboarding new clients has equipped me with the ability to work effectively with diverse stakeholders.

With a strong educational background in Electrical Engineering and Data Science, I am well-versed in a range of technical tools, including Rundeck, Teamwork Desk, Slack, Looker Studio, Tableau, GCP, PostgreSQL, and Google Spreadsheet. I am committed to delivering exceptional customer experiences and driving operational efficiency in fast-paced environments.