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Parth Brahmbhatt

@parthbrahmbhatt

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Highly motivated Technical Lead with 8 years of experience.

India

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What I'm looking for

I am looking for a role that values collaboration, innovation, and continuous improvement, where I can leverage my technical expertise to drive product success.

I am a highly motivated Technical Lead with 8 years of experience in application support, client support, software development, and product management. My role at Exxat involves acting as an escalation lead, where I resolve complex client queries and provide effective solutions. I excel in gathering user feedback and utilizing data-driven insights to guide product development and optimization.

Throughout my career, I have demonstrated a proven ability to collaborate cross-functionally with product teams, engineering, and stakeholders to deliver high-quality products that meet customer needs. I am passionate about continuous improvement and ensuring product success through data-backed decisions. My experience includes leading support teams, conducting product demos, and analyzing tickets to minimize recurring technical issues.

Experience

Work history, roles, and key accomplishments

Current

Technical Lead

Current

Exxat

Mar 2023 - Present (2 years 4 months)

As a Technical Lead, I act as an escalation lead for client queries, deliver product demonstrations, and serve as a liaison between operations and product teams. I prioritize issues, lead the support team, and analyze tickets to enhance product support and drive product enhancements.

Product Management Ticketing Process Automation Cross Functional Collaboration Performance Analysis

Senior Technical Support Engineer

Automation Anywhere

Jun 2022 - Feb 2023 (8 months)

In this role, I resolved high-risk tickets within SLA, collaborated with the development team for product enhancements, and managed SSO configurations. I also conducted QA on production environments and provided training to support teams to reduce escalations.

Technical Support SSO QA Testing Process Improvement Training Collaboration SLA Management Customer Support UAT

Senior Product Analyst

Exxat

Jan 2019 - Jun 2022 (3 years 5 months)

As a Senior Product Analyst, I handled customer-raised tickets, provided Level 2 and Level 3 support, and executed data transfers between product versions. I mentored team members and developed SOPs while generating custom backend reports using SQL.

Product Support Data Migration Customer Advocacy Root Cause Analysis Technical Documentation Mentorship Salesforce

Software Developer

La Net Team Software Solutions Pvt. LTD

Mar 2016 - Mar 2018 (1 year 11 months)

In my role as a Software Developer, I provided customer support for ERP implementations, engaged in software development, and conducted research on database schemas. I also created SQL jobs and integrated various ERP systems with CRM platforms.

Software Development ERP Systems SQL CRM Customer Support Web Services Data Analysis

Education

Degrees, certifications, and relevant coursework

Sardar Vallabhbhai Patel Institute of Technology

Bachelor of Engineering, Information Technology

2012 - 2015

Completed a Bachelor of Engineering in Information Technology, focusing on software development, database management, and system integration. Developed custom backend reports using SQL and supported the development team in generating technical requirements.

Government Polytechnic, Ahmedabad

Diploma in Engineering, Information Technology

2009 - 2012

Pursued a Diploma in Engineering with a specialization in Information Technology. Engaged in software development and provided customer support for various ERP systems integrated with CRM platforms.