Seeking opportunities in Technical Support, Client Success, Product Analysis, Operations, and Project Coordination, leveraging 9+ years of experience in technical support, operations, customer experience, process improvement, AI/automation, and stakeholder management. Open to on-site roles in Vadodara, Gujarat, and remote opportunities worldwide.
Looking for a job
Parth Brahmbhatt
@parthbrahmbhatt
Technical Operations, Client Success, and Product professional with 9+ years of experience across SaaS, Healthcare EdTech, RPA, and ERP/CRM industries
IndiaWhat I'm looking for
I am a customer-success-focused technical leader with nine years of experience in technical support, client success, and escalation management, consistently translating customer feedback into product and process improvements.
I have led support and operations teams, acted as an escalation point for L2/L3 issues, and collaborated closely with product, engineering, and business stakeholders to drive root-cause analyses, BRDs/FRDs, and automation of routine tasks.
I take ownership of client outcomes, maintain high CSAT and NPS through clear communication, and produce dashboards and reports to inform leadership and continuous improvement initiatives.
Experience
Work history, roles, and key accomplishments
Current
Senior Client Success Specialist
Windowmaker Software
Nov 2025 - Present (11 months)
Handle complex client escalations and coordinate cross-functional teams to resolve issues within SLAs, reducing repeat incidents and maintaining high CSAT and NPS through proactive ownership and reporting.
EX
Technical Lead - Operations
Exxat
Mar 2023 - Nov 2025 (2 years 8 months)
Led escalation management and support operations, prioritized tickets and drove RCAs and BRDs/FRDs to reduce recurring issues while building KBs and coordinating demos and automation with product and development teams.
Resolved L2/L3 A360 and IQ Bot issues, closing 82% of high-risk tickets within SLA and improving resolution time by 20%, while conducting UAT and driving process improvements for document automation environments.
Senior Product Analyst
Exxat
Jan 2019 - Jun 2022 (3 years 5 months)
Provided L2/L3 application support, led data migration between product versions, authored SOPs, and created custom backend SQL reports to inform product requirements and reduce recurring support workload.
Software Developer
La Net Team Software Solutions
Mar 2016 - Mar 2018 (2 years)
Delivered implementation support and routine issue resolution for ERP integrations, developed web services and SQL jobs, and analyzed database schemas across multiple ERP platforms to support CRM integrations.
Education
Degrees, certifications, and relevant coursework
SV
Sardar Vallabhbhai Patel Institute of Technology, Vasad
Bachelor of Engineering, Information Technology
2012 - 2015
Grade: 6.95
GA
Government Polytechnic, Ahmedabad
Diploma in Engineering, Information Technology
2009 - 2012
Grade: 6.98
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
IndiaAuthorized to work in
Salary expectations
1000k-1200k INR
Social media
Job categories
Skills
Problem SolvingSituational AwarenessTicketing SystemsRCA ActivitiesStakeholder ManagementMicrosoft SQLAzureCosmosPostmanSSOXMLSaaSSalesforceJiraMonday.ComSugarCRM.NETJSONQuickbooksSQLBridgesCustomer ExperienceProduct SupportActive ListeningOperationsBRD PreparationSOPsREST APIsC# .NETHTMLITILITSMOffice 365ZendeskPower BIJavaScriptAutomation AnywhereJava
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