Open to opportunities

Parth Brahmbhatt

@parthbrahmbhatt

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Customer-success-focused technical lead turning product feedback into measurable improvements.

India

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What I'm looking for

I seek a customer-centric role where I can lead support/ops, drive product improvements from feedback, mentor teams, and measure impact through CSAT/NPS and data-driven dashboards.

I am a customer-success-focused technical leader with nine years of experience in technical support, client success, and escalation management, consistently translating customer feedback into product and process improvements.

I have led support and operations teams, acted as an escalation point for L2/L3 issues, and collaborated closely with product, engineering, and business stakeholders to drive root-cause analyses, BRDs/FRDs, and automation of routine tasks.

I take ownership of client outcomes, maintain high CSAT and NPS through clear communication, and produce dashboards and reports to inform leadership and continuous improvement initiatives.

Experience

Work history, roles, and key accomplishments

Current

Senior Client Success Specialist

Current

Windowmaker Software

Nov 2025 - Present (4 months)

Handle complex client escalations and coordinate cross-functional teams to resolve issues within SLAs, reducing repeat incidents and maintaining high CSAT and NPS through proactive ownership and reporting.

CSAT NPS Management Stakeholder Management Root Cause Analysis Product Feedback Dashboards SLA Management Cross Functional Collaboration

Technical Lead - Operations

Exxat

Mar 2023 - Nov 2025 (2 years 8 months)

Led escalation management and support operations, prioritized tickets and drove RCAs and BRDs/FRDs to reduce recurring issues while building KBs and coordinating demos and automation with product and development teams.

Escalation Management Knowledge Base Process Improvement Team Leadership Product Demos

Senior Technical Support Engineer

Automation Anywhere

Jun 2022 - Feb 2023 (8 months)

Resolved L2/L3 A360 and IQ Bot issues, closing 82% of high-risk tickets within SLA and improving resolution time by 20%, while conducting UAT and driving process improvements for document automation environments.

UAT SLA Ticket Resolution Process Improvement Document Automation

Senior Product Analyst

Exxat

Jan 2019 - Jun 2022 (3 years 5 months)

Provided L2/L3 application support, led data migration between product versions, authored SOPs, and created custom backend SQL reports to inform product requirements and reduce recurring support workload.

Product Support Data Migration SQL SOPs Root Cause Analysis Salesforce Reporting

Software Developer

La Net Team Software Solutions

Mar 2016 - Mar 2018 (2 years)

Delivered implementation support and routine issue resolution for ERP integrations, developed web services and SQL jobs, and analyzed database schemas across multiple ERP platforms to support CRM integrations.

ERP Integration Web Services CRM Technical Support Troubleshooting