Open to opportunities

Tanisha Abbott

@tanishaabbott

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Devoted customer service professional with 7+ years of experience.

United States

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What I'm looking for

I am looking for a role that enhances customer experience and fosters growth.

I am a dedicated customer service professional with over seven years of experience in consumer retail, dispatching, and B2B settings. My journey has equipped me with the skills to manage customer interactions effectively, ensuring a seamless experience that fosters retention and satisfaction. As the Owner/Manager at IQP Enterprise LLC, I honed my abilities in managing schedules, routes, and client contracts, all while maintaining a focus on customer resolution.

In my previous roles, including as a Remote Support Specialist at Wayfair and a Remote Claim Specialist at Direct Interactions, I developed a strong foundation in account verification, issue resolution, and customer support across various platforms. My experience with tools like SalesForce and eMARS has further enhanced my ability to assist customers efficiently, whether through chat, email, or phone support. I take pride in my excellent communication skills and my ability to work independently, which have been crucial in delivering top-notch service.

Experience

Work history, roles, and key accomplishments

Current

Owner/Manager

Current

IQP Enterprise LLC

Aug 2020 - Present (5 years)

Managed schedules, routes, website, networking, and advertisements. Handled inventory, client/vendor contracts, incoming calls, email, and chat support.

Scheduling Networking Advertising Inventory Management Contract Negotiation Customer Support Email Support Chat Support

Remote Support Specialist

Wayfair

Jan 2023 - May 2023 (4 months)

Verified caller account information and processed returns and replacements. Tracked shipments and assisted customers with account issues and online orders.

Returns Processing Shipment Tracking Customer Service Chat Support Email Support Customer Retention Salesforce

Remote Claim Specialist

Direct Interactions

Apr 2020 - Oct 2020 (6 months)

Verified caller account information and processed unemployment claims. Escalated pending unemployment claims and assisted customers with all account issues.